Oriental Spoon Korean Restaurant — Restaurant in Port Macquarie

If I could give them no stars I would. Had an order delivered from Menulog and the driver who was new dropped all the food on our front door step and wasn't able to pick it up because he was highly allergic to seafood. After spending $140 on a meal that was now bin worthy I had to pack it back into the driver's bag only to be told that it's not his problem. Worst still he then said that I would need to "just deal with it"! And for my efforts proceeded to swear at me.

I then called the restaurant and was told they would call back. They didn't so I called again only to be told that they were too busy to deal with my issue and that I needed to go through menulog. It also wasn't their problem. So I drove down there and to my suprise in a restaurant that could fit a number of people they were not busy and my issue was clearly not important.

Whilst I understand that menulog need to deal with this, the behaviour of not only the driver but more importantly the venue where they weren't remotely interested in even caring is indicative of just how bad customer service has gotten. Zero care. Very disappointing. And word for the wise...get staff that don't say to someone that is already out of pocket....I'm far too busy to...

Food was nice but nothing to rave about. Unfortunately my bad experience was not the food but the customer service. It was appalling! When I made the booking I was told BYO and licensed, however upon arrival we were told no BYO, when I explained I asked at booking I was told this time only they would allow it but there would be a fee per drink opened per person which meant we were looking at around $40 corkage fee. No water brought to table until we requested it 20 mins after being seated. Our drinks were left on the table to go warm and no offer of glasses for our drinks or ice bucket for the wine. It took ages for food to be cleared. They were not busy at all. Toilets in poor condition. Missing taps. They did however remove all but $6 for the corkage after I voiced my disappointment with the situation but overall a very...

The food was mediocre and the price for the food was also mediocre. That’s all to sum it up.

The food quality was meh, greasy, small portions and look like they were all frozen. When we asked the staff to ask to take away something in one dish, they couldn’t as it was already part of the dish, reinstating that it’s probably frozen made and it’s fried.

The place was the busiest it will ever get, as we had dinner there at Christmas, and no other shops would be open. 10% surcharge if you go there on a public holiday just noting.

The water filling jug was also questionable. The nozzle was dirty (filled with brown mess). They could have easily wiped this, as it came easily off).

This place just doesn’t feel traditional Korean...