It was the second time that I visited this cafe and unfortunately I didn't have a good experience today this morning.
I wanted to sit at the table for 4ppl next to the heater because it was cold morning, but as soon as I got there by myself, the waitress asked me how many people I will have, even if the cafe was almost empty.
I told her that 2 more ppl are coming and then she let me sit there and I dropped off my bags.
But then after she prepared my coffee, she said she would put it at another table right next to the entrance, because someone put the bags where I wanted to sit.
I had to tell her those bags were mine and I don't know why I had to explain such a thing. Even when I ordered coffee to her, she was right in front of me at the counter, she ignored and let another staff take it...why?
The food was fine, coffee was great with beautiful latte art, and other staff seemed friendly, but I will not go back because of such an unwelcoming service.
--- Hi Chloe, ---
Thank you for taking my feedback seriously and even checking the CCTV footage. Now I understand that the incident happened due to miscommunication. I am happy with your sincere response so I corrected the number of stars in this review. Thank you for offering the refund for me but will be happy to go back sometime in the future even without the refund. Please give my regards to Sienna and other staff involved....
Read moreOne thing I love about the coffee shop I frequent is their consistently great coffee. The taste, aroma, and quality are always top-notch. However, I have noticed that their takeaway service can be quite slow, which can be frustrating when I'm in a hurry.
On some days, it seems like the orders are filled at the convenience of the person making the coffee, rather than prioritizing the customer's time. This inconsistency in service speed can be a downside for people who rely on a quick morning caffeine fix before heading to work or other commitments.
I understand that preparing a good cup of coffee takes time and effort, but it would be beneficial to have a more streamlined process for takeaway orders. Perhaps implementing a system that allows for faster service without compromising the quality of the coffee would be a great improvement.
Overall, the coffee at this shop is fantastic, but the inconsistent speed of their takeaway service leaves room for improvement. I hope they can find a way to address this issue so that customers can enjoy their delicious coffee without sacrificing their...
Read moreThis charming little cafe is an absolute must-visit for anyone craving an exceptional breakfast or brunch experience. From the moment you step inside, you're enveloped in a warm, inviting ambiance that instantly puts you at ease.
The service here is truly top-notch. The staff are incredibly attentive, ensuring your needs are met promptly while maintaining a friendly and welcoming demeanor. Their efficiency is commendable, as our orders arrived in no time, piping hot and beautifully presented.
The beverages alone are worth the visit. The coffee is rich, robust, and expertly brewed, while the hot chocolate is creamy, indulgent, and sure to satisfy any chocolate lover's cravings. But the real stars of the show are the culinary masterpieces emerging from the kitchen.
Do yourself a favor and visit – your taste buds (and your heart)...
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