Cheers Sports Bar & Grill — Restaurant in Sydney

I am a regular customer of Cheers Bar Since 2019.

I have visited the venue at 3:40am on Friday morning 15/09/2023 for gaming.

I was treated with disrespect and disgusted by one of the Thai lady staffs rudeness

The chain of events as follows:

I was playing the machines at the back room next to the kitchenette.

After 10 mins or so, I was uncomfortably encountered by loud noises, shouting and yelling coming from the opposite back to back machines. I can hear both females/males chanting and cheering uncontrollably. I was barely able to hear the music played from my machine and was unable to continue to enjoy my gaming experience

I had to put up with this nonsense for over 10 minutes because non of the staff care about it, instead the staff member has joint them in yelling and chanting So, I decided that enough is enough so I walked over and said “can you guys please lower your voice, you are too loud and I can barely hear my machine plays.” At the time, I saw one of the Cheers Bar’s off duty lady bar tenders sat in front of a machine and surrounded by 2 other men and 1 “on-duty” staff.

After I expressed my frustration and concerns I returned to my machine. However, what happens next was totally unacceptable!

On duty staff who was accompany her friends, walked over to the kitchenette bench and slammed the glass in front of me and my boyfriend, stared at us fiercely and then walked away to the back of the bar with anger.

My boyfriend and I then immediately reported the incidence to the male Philippine Duty manager at the bar. As we were informing him of the situation, the lady walked out again and said “why are you looking at me like that?” My boy friend and I immediately responded by asking “how dare you slamming a glass in front of your customers like that and giving us the attitude? You are on duty working, supposedly you should be serving your customer with drinks and control any unfriendly situation. Instead you are watching your friends play, doing nothing and then protest of your discontent.”

When I asked her to apologise she shows no signs of remorse but countered with arrogant once again and said “report me to the owner, I don’t care.” For the last couple of days, I have shared my experience with my friends. They are all saying that the reason they do not go to Cheers bar to play is because of the yelling and and shouting behaviours of some gaming customers. The unfriendly and aggressive attitude of some staffs there really puts people off.

I never expect any 5star hotel service from VIP lounge, but when i went there all the time, i can see she has lost her duty of care and RCG responsibilities.

Unfortunately Cheers Bar’s long standing positive image has compromise...

Cheers has been a major pit stop for many of us over the years and through it’s temporary evolution of the 80 Proof spinoff, we rediscovered a great underground venue space that hosts a lineup of entertainment from stand up comedy to hip hop crew dance-offs to corporate functions. So it’s nice that it goes back to basics with what we loved most about it - Sport, Entertainment and Hearty food. Currently there is a streak of Asian in some of the dishes which makes sense, but all our old faves are still there.

THE HAWKER PLATE is a mixed grill of pork belly slices and southern fried chicken. Its a great example of how it’s menu has streaks of Asian influence through it, as it shares the board with Thai/Malaysian street style peanut sauced Satay Chicken sticks - a welcome addition.

THE VERMICELLI NOODLE SALAD takes you Vietname with the crunch from the bean sprouts and kick of slight chill and coriander with battered sliced fish through it!

Mate had the NY BURGER: (Quote) "I went the double bacon cheeseburger and wasn't dissapointed. Not my preferred cheddar, prefer the American, but the beef and bacon were good. Bun was soft. Again, my dislike of sweet caramelised onions on a beef burger was apparent to me. Chips although basic were well seasoned.” - I love caramelized onion so this burger would have been up my alley, but I was very pleased with my choice!

Lucky enough to be served by the manager himself, Mark and very personable character with superfast delivery times from the (I peered in) small kitchen! It’s like magic I tell ya!!!

This isn’t just for NRL, EPL, UFC fans as there’s a great mix of sports lovers, carefree and corporates that come through setting a really relaxed and funky vibe...

Unprofessional bartender - I was playing pool with a group of people around 6am today (which we didn't get to finish) - no one in the group was offended by anything said, yet the asian lady upstairs serving drinks repeatedly kept harassing us during the game, accused me of being homophobic (without any complaint from anyone), and asked us to leave. She obviously didn't know the context of the conversation. Even if she didn't like what was personally said, it's not a bartender's role to police private conversations between paying customers. If the other customers were so offended by what was said, they wouldn't have kept playing pool with us. We went over to the guys to say goodbye and she kept following us which felt unnecessary. When i asked for her name, she refused to give it and instead asked for mine. That came across as if she knew she acted inappropriately and didn't want to be held accountable. Won't be coming here again - there are better places to go where we can be left alone in peace.

Response to manager below: I appreciate the concern for safety, but to clarify — there was no argument with other patrons, and none of the people I was playing pool with had any issue. The only argument was with the bartender - which only occurred after we were saying goodbye to the other patrons and peacefully leaving. Her repeated interruptions and accusations created the tension — not anything said between us as customers. I can see in below reviews other people have also complained about her, there is obviously an issue with the running of things...