CoCo — Restaurant in Sydney

I walked in and pointed out the picture front of entrance and said i would like to have green tea one. She said it calls bubble gaga and i ordered it.

Order came out orange coloured iced tea with fruits. I pointed out again the picture of drinks and told her that i asked green tea not this orange iced tea. She said that is not green tea it is Macha and i ordered bubble gaga.

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So I asked her to change my drinks bcz she gave me wrong name of drink. She refused it bcz she cannot change drinks unless i pay for another one hahaha

Plus she said drink bubble gaga today next time i try that macha one lol

seriously????

What a joke!

I dont think there is next time for...

Customer service is appalling. Got my order wrong and then had the nerve to give me attitude. Even though I repeated my order twice. And honestly while I’m at it is it that hard to pay for separate jelly for a toddler. I’d even pay for the damn cup like they suggested but then still refused to give it to me. Honestly the whole...

I came in for the buy 1 get 1 free shopback deal and found out after paying that we can't claim the deal because we didn't click one thing on the app. The staff knew about that but didn't tell us before paying and was extremely rude. The service is really bad indeed as well as the milktea. Probably the worst boba tea...