El Jannah Chicken Lakemba — Restaurant in Sydney

Came here on wednesday A few people before us were waiting longer than 30mins the commitment damn... but was given unfortunate news that there would be a longer wait of 30mins for the chicken, and aksed for something and more longer wait they ended up just getting chips and tabouli. The disappointment on their faces and the wait to be told that. Came here to order shwarma roll no longer make them. Also waited at order section for 20mins had to stop a worker and ask for help as they're working everywhere who said two mins and never came back and the poor staff member was in distress going to every section of the place. I finally got served to a young teen who looked so overwhelmed and exhausted. We ordered 1 chicken wrap meal and extra chips, tabouli, garlic sauce. And was only given he wrap 1 chips and salad. I then had to try and grab somebody and show reciept were missing something.

people around us in the dine in area were waiting much longer and kept making mistakes in their order.

And this poor girl saying to each person who dined its going to take another 20mins.

I also heard the couple next us say we're not coming back here.

I asked where is manager they said in office. My question to this establishment where is the structure and supportand the team leadership ? everyone who worked there was running to multiple locations.

I do not blame the staff on their poor time management and running everywhere.

Tbh they do not have enough training and theyre was manager on the floor.

This is not right as a manager to not direct your team right and not in the decency have anyone at registers or have a signage at front door Of due to high level of orders there will be delays please be patient as we make your meal.

And the wrap we ordered was not the usual thick and tasteful theyre was so much sauce.

Again please train your team and support them on a busy night. No one in that team did not deserve to be blind sided.

And theres crowd of teen workers just standing and giggling. (Where is your manager to sperate you teens and helping customers or making food or cleaning)

I have been to mutliple locations and the teams there have been trained extensively and amzing customer service. And yummiest mouth watering food. And someone always cleaning the dining section.

Tonight was a...

My work usually caters their food from the Punchbowl store for special occasions to cater for Halal dietary requirements, so I’ve eaten it a number of times before. As I’m not a big fan of their food I thought I would surprise my family with some takeout. I decided to give the new Lakemba store a go last night at 5:45pm as it is on my way home and wanted to bring my family chicken dinner, other than Oporto’s. I bought a family box and mixed chicken box as a family box looked more like a share box between 2 people. I only live a couple of minutes away so I decided to do take away and eat at home. Unfortunately, It seems that they are consistent crap. Between the food being cold, lack of staff organisation, unprofessional customer service and unnecessary long wait time for food, the chicken was overcooked and dry. I had to repeat my order a number of times as the person taking my order was asking for my order but not listening as I had to repeat it over 3 times. They did a wonderful job converting the old Red Rooster but don’t let the fancy decor fool you…..There is nothing worse than supporting a local business and you feel like you have just been ripped off, when your hard earned money is wasted on burnt and below average food. It’s not hard to cook chips thoroughly and salt them properly. I’m sure they may have their positive moments but I am yet to have one. C’mon people! Have some consideration and take pride when accepting money from people to provide a service. I don’t understand how El jannah can consistently rip people off in order to increase their profits. Serve fresh food consistently and provide your customers with good value for money and your business will succeed. I usually buy extra chicken to make lunches the following day but it was that dry that we threw away the rest. Rip customers and they will not return like myself. I will stick with Kingsgrove charcoal or Oporto’s chicken for now, at least I will receive better quality products and service. Update 27/8/2024: my work spent over $250 on putting on a lunch for the staff. No surprise but overcooked small pieces of chicken and 4 large boxes of chips with NO SALT! The only items that were ok was the fattoush,...

🚨 This Review is specially for Owner 🚨 I just edit the review now I am requesting you When you read this review again please check the camera’s footage Sunday night 10:30pm We entered in restaurant my friend ordered 2 meals ( Half chicken deluxe meal and charcoal box meal ) I wore the black puma hoodie ( Beard Guy ) Staff member ( Girl ) give me 1 box and by mistake she put 1 extra bag of bread i gave it back to her and was waiting for my 2nd order after 10 minutes i asked for my meals and she said i already give it to you I don’t know the other girl was a manager or a staff member she showed me the footage she said to staff member to give them free food I think you know very well what’s the meaning of free food ( It’s means that she was saying us “ BEGGERS” ) And the other girl was laughing on me Even that they didn’t realise that what they have done and they didn’t say sorry to me or my friend And i am 100% sure you guy’s don't care about customers But if you guys do the same thing in future with other customers then no one will come back here

It’s very bad customer’s service. I went today at night and order 2 meals Staff member ( Girl ) gave me 1 meal and she thought she gave to me 2 meals I was waiting for almost 10 minutes when i asked about my 2nd meal she said I already gave it to you But she didn’t even that i said check the cameras When she checked the camera she just show me the footage where she was putting stuff in the bag but she didn’t show me the footage where she give to me and she was laughing on me And after that the other girl said ok i will give you the free food I said what to do you mean? I paid for my meal and you are saying like i will give you a free food I don’t know she gave the box to someone or leave it there but she didn’t give to me Please learn some manners how to treat the customers and then come to work It was a worst experience Eljannah ( Punchbowl ) is 100 times better than...