Success gives the right to be rude and arrogant. I visit Fat fish 2 or 3 times a week. (NOT AFTER THIS) lately I have had trouble contacting them by phone. I like to make a phone orders for 1 reason. Social Distancing, walk in pick the order up and leave, not hang around waiting That strip gets quite busy. This Friday night 21/01/22 it started like this, I have been trying to call Fat Fish and it has almost been impossible lately. This evening, at 7.00 pm I rang and rang. The phone would just ring out or it would be engaged in between attempts as another caller would be on line waiting for the phone only to be hung up on or timed out. I had some time to pass; I was waiting for a friend to arrive so I spent nearly 40 minutes trying to ring, it would answer and hang up or time out. This started to annoy me. I was thinking about the owners, “Do they know that the phone is being picked up and then put down in their customer’s ears. I decided to go to the Fat Fish shop. I arrived, the place was very busy. As I was walking in I rang the premises thinking the phone must be broken. The phone was on the counter next to two female staff. The phone was ringing and was loud enough to turn the heads of the girls and make them look and turn and continue talking. I stood waiting to be served. Laughing and talking away, while I stood there. I was ignored just like the phone. I walked to the counter where you pick up your order. Again the guys were working away talking and laughing and did not acknowledge me. I said "Hi don't you guys answer the phones?” The staff member answer was " We are too busy to answer the phone so we don't. I looked back at the two female staff members still chatting away at the front counter. I said “So customers can ring and waste their time with no chance of the phone being picked up " he looked at me and threw his hands in the air and said "It’s not my problem and rudely turned his back to me and went back to packing the orders and his chit chat as well. I started to walk out and looked at the other two staff members. In the "Hospitality” industry we call it front of house staff. The staff that meet and greet and give the “New customer” the first impression. One staff member was taking an order while the other staff member watched the phone ring. My thought “there goes $40.00 down the tip” The new thing is to have 2 people to take a takeaway order from one person. One to take the order and one to watch the phone ring. It does not matter what kind of business you have. When you open your doors for the first time you have zero customers. Slowly but surely with a good product and hard I mean really hard work you pick up customers one by one and slowly you have a business. When it’s really busy if you have this type of mismanagement you don’t see 15 or 20 plus customers who get mistreated and will never come back. Multiply that over time. Ask restaurant owners what they prefer, they will tell you in a heartbeat pick up orders any day rather than giving a big commissions to a food delivery Companies. Friday night very busy, phone being ignored, how much money have they lost. You can't escape Fat fish without leaving at least $40.00 for two people and that’s ordering cheap? Well they lost me; I was one of the first customers when that business started. The attitude in Fat fish is, they are doing you a favor, you need Fat Fish, they don’t need you and if you don’t like getting treated like dirt that is your problem as they have too many customers. Fat Fish really soiled my Friday night you have offended me big time and god knows how many other people. Look on the bright side soon all of the staff will be able to social chat among themselves without being bothered by those annoying customers ruining the party. This is how I rate Fat Fish. Full of Fat Heads give it a wide berth they do not deserve your business. Food is not too bad but expensive. Bad attitude off the Scale, Avoid Avoid Should change name to Malum moratum pisces