Gloria Jean's Coffees Strathfield NSW 2135 — Restaurant in Sydney

Extremely disappointing and unsafe experience at Gloria Jean’s Strathfield. My friends and I ordered a berry chiller, only to find a hard plastic piece inside—something that could have been dangerous if swallowed. At first, I thought it was glass, which was alarming. When I showed it to the staff member, I expected immediate concern, an apology, or at least some acknowledgment of the seriousness of the situation. Instead, she casually dismissed it, saying it was ‘just plastic’—as if that made it acceptable.

What made it worse was the lack of professionalism. There was no immediate offer of a refund or even a proper apology. Instead, the staff simply started making another drink, expecting us to trust them again. We had to insist on a refund, and even then, it felt like we were being done a favor rather than receiving a basic customer service response. It was frustrating and unacceptable, especially considering we had traveled back from uni just for this.

To make matters worse, I reached out to their customer service team, hoping for a more responsible and professional response. Unfortunately, I was met with a generic email stating that their ‘investigation’ found no serious concerns and that this was an ‘isolated incident.’ They then offered me a free drink as a goodwill gesture—as if that would erase the fact that they failed to take a basic food safety issue seriously.

This experience has completely eroded my trust in Gloria Jean’s Strathfield. Instead of acknowledging their mistake and taking real accountability, they tried to downplay the issue and offer a band-aid solution. Food safety and customer service should be priorities, yet both were severely lacking in this situation. I have reported this to food safety authorities to ensure incidents like this don’t happen to others. Needless to say, I won’t...

It is a great place definitely n I don’t See any issue with the $10 minimum EF. It is just A cup of coffee y not just pay by cash though. U don’t Even keep $4 in ur poket in Austrian ? What? Why? How? U have no idea how much the Ef company charge for the small business “man”! I saw the boss give the regular customers free coffee or water because the unconvince situation. And some people even say because they charge minimum then They have to go to others. T.T how rediculars! I think that is good for u “ man”. All the staffs working really hard and cares about customers. They worth better customers too sometimes! We can not just thinking something good to ourself but others as well.anyway! High quality coffee ! great customer service! Full of love and care! That’s More...

Customer service is good, the guy who worked there is very friendly but i’m not sure about the girl coz she didnt served me. The problem is there are no one in the counter when i first got it coz they are all outside talking & didn’t noticed me, i thought they are customers thats why i didnt said anything to them until there is 1 people walked in & a guy get up to serve him thats how i knew the staff there are just too busy talking outside. i’ve been seat inside for more than 15 minutes to wait for the staff to took my ordered this is why i gave 2 stars. They should always be in the counter just incase there are customers, but when there are no customers they just seat down & chatted (look so freedom &...