Humphrey's Hotel — Restaurant in Sydney

2nd Review:

Well done Humphries. Enjoyed a much-improved 2nd visit to Humpries.

The was food excellent again but this time the service was much better with none of the previous issues mentioned below.

All dished were delicious and well presented. If you're in the area and want a special dining experience with excellent food this the place to go.

Recommend for dessert the "Hatched" for a bit of fun and fanciness.

1st review Being a Hurstville local I was eager try Humprey’s and went for Sunday lunch. While the venue and food are good the service was a bit of a letdown.

Admittedly, in isolation these incidents are relatively minor but added all up it’s not good. Especially, for a venue that is trying to play in the elevated/premium space, where the quality of service has to match the high quality of food.

The main things were: Waited 45-50 mins for the food. 1 starter, 3 mains, 1 kids pasta. Was told the order didn’t make it to the kitchen (assuming linked to a failed bar tab). Ordered the burger but got standard fries, not the triple cooked chips. Forgot the side on the kid's meal. Had to follow up a drink order 3 times. When it finally came out an hour after ordering they had the drink wrong. Got rained on due to a gap in the awning. The table, chairs and floors got drenched. I was lucky not to be sitting at the table at that exact moment. Obviously, the weather can't be helped but when bistro dinners are asked to sit outdoors it’s a problem. Ordered another item and paid at the bar but was told 10min later they didn’t have what I ordered. Got a cheaper item but was not offered the refund for the price difference. To be fair the price difference was so minimal and not worth commenting but this is about the service not money. No Soy milk for coffee.

Despite the above the staff were trying and were very polite and maybe I just went on a bad day.

I spoke to the floor manager about above and even said they should have refunded the difference (I just wanted to see what he would do) The response, while polite, was underwhelming.

It’s a nice place but hopefully the service catches up...

First time visiting for dinner. We happened to see Theo as we reached the top of the stairs and he was very welcoming and he let us know the options available. He was very pleasant and polite and Theo also served me at the bar and again provided great service and I let him know this. We had steak frittes and the Chicken Jalapeño Salad which were both delicious. On the pub side you can order with the QR code on the table or grab a menu. The menus were behind the lectern on the bar and in trying to reach one the greeter stepped back and bumped into me. As I saw him stepping back I said sorry I’m behind you and too late bumps into me. No mention of sorry or are you okay. I then came back to the bar to order and was standing on the kitchen side of the bar near a woman who was being served and close to beer taps. The same greeter said you need to move over there gesturing towards the other end of the bar. I’m not sure why I couldn’t stand where I was since there was already a lady being served? Whilst waiting I suggested to him that perhaps they could put a sign there letting people know to move up. His response - thank you and turned away. Felt dismissed. Once I ordered I walked by him and said this is my first time here and I didn’t appreciate the way he spoke and he said whatever you like!! I mentioned to him that I was providing feedback and I didn’t think he cared to hear and then he says sorry I didn’t want them (the bar staff) not to see you, (maybe he could have explained this initially) yet there was another lady being served where I was standing. He was quite abrupt and dismissive and put a dampener...

This was the second time we’ve visited this place for dinner since we’ve moved into the area and have experienced the same issues.

The only positives things I can say about this this place was the bread and buratta as entrees were nice plus this lady named Maria who initially told us it was fully booked ran outside to find us and bring us back in as someone had canceled straight after we left which I thought was excellent service, however unfortunately that’s were the positives end.

The calcio e Pepe was terrible, pasta not cooked al dente and not enough white sauce, actually no sauce and flavour. The hot chips were cold and stale. We were never offered any water on our table and we had been sitting there for 2 hours. I must say the worst part are the cocktails. We ordered two cocktails and they would have to be the worst I’ve ever tried. The glasses are so big that the measurements are off which make the drinks extremely watered down. When we spoke to staff they looked at us like we were talking another language and made us feel stupid. Please if you’re going to charge over $20 for a cocktail, please hire proper bartenders and learn how to make them. We aren’t stupid and know what good looks and taste like.

This place is extremely pricey for a local / suburban venue and for the price, you would expect the quality to be much better. I can get much better quality in the city for the same price.

We won’t...