Le Coq Healthy Rotisserie

It was my birthday yesterday. I had booked a table for 5:30pm. It states on your website you can book at this time (previously when I made the booking and still today), also it states on google (previous to today) your opening and closing times and that you are open from 5:30pm for dinner. I arrived at 5:25pm to the restaurant, the lights were on in the restaurant, the windows were open, the small door to the left side of the restaurant was open and unlocked... (which after 5:30pm we went inside to call out for someone.) My friends arrived at 5:30pm, after waiting for five minutes and calling out we were puzzled. There were also other customers who I spoke to whom had just arrived at the same time as me and clearly had also made a booking for 5:30pm. Another customer said to me "Did you book for 5:30 too?" after we had all been standing out the front waiting for some time.

At about 5:40/45pm there was a chef who appeared inside, he let me and my three friends inside, showed us to our table and said sorry the waitress is running late.

We waited until 6:05pm until the waitress arrived. When the waitress approached us there was no apology or accountability, when I mentioned to him it was my birthday and I had a booking for 5:30pm he completely dismissed my concerns. He said I was wrong as Le Coq doesn't open at 5:30 and he doesn't know how I made that booking. If that is in fact the case, it is still the restaurant at fault, not mine. I should not have been made to wait over 30 minutes when I made a booking that was confirmed via email and text from Le Coq for 5:30pm. As I expressed my concerns and explained this to the waitress, he just sort of shrugged his shoulders, gave a nod and looked at me blankly.

Really disappointing for such a beautiful restaurant with amazing food. I have been here previously with never any issues arising such as this, always amazing and polite staff and service. I was excited to bring some close friends here to share my birthday with and to share such a great place and experience with them. Feeling disappointed about the service provided on my special day is a understatement. I feel that there should have been some form of compensation for the arising issues.