Ogalo Marrickville — Restaurant in Sydney

Visited with my family and ordered two chicken tenderloins meals. We were served 2 plates with burnt to a crisp terderloins. Not one to usually complain, however, I did on this occasion. Told staff member that the chicken was burnt and that my children couldn't eat it nor should they be expected to eat it. They are 5 and 7. I showed him the chicken pieces which were burnt with actual black bits on it and he said that's how it is, how it's usually cooked and that he never receives complaints about it. Very difficult to believe. So...was offered no replacement, no alternative, no refund...all served by an arrogant employee who was very dismissive. I will certainly not be back and that's a shame as we are locals and have grown up in the area as well. Just another example of a once good food joint gone bad. To he clear, I caused no scene as i want to model respectful behaviour, particularly in front of my young children but was totally offended and put off by the entire experience. We will...

Beware, photos and expectations do not match the reality.

If you order a chicken burger, you would expect each fillet to be the size of the burger, right? Like they are in the photos. That would make sense...

Instead, prepare to witness that each of your chicken fillets (2 or 3, depending on normal or jumbo burger resepctively) will actually be a chicken fillet cut in half. So you get exactly half as much as what you ordered (1 or 1.5 for normal or jumbo respectively).

Super scammy tactics, and extremely aggrivating if youre like me and try to count and track your macros/nutrition. (This would be a cheat meal for me).

Also be prepared to be told that this is a serving size expectation issue, and not an issue of misleading advertising and bait and switch tactics. Somehow, its out fault for getting ripped off.

I highly recommend you go find another...

That sacred house of culinary delights on Illawarra Road is the closest this here atheist will ever get to having a church! It's better known competition is so far back in second that we all thought they quit the race. While the burgers are like mana, the owner is an obnoxious dbag who doesn't appreciate just how hard his crew works to make consistently brilliant chicken burgers and I nearly took stars off out of principle. If it wasn't for the hard working staff, one in particular who is literally the brains, heart n soul of this place, I wouldn't be typing this out (usually I never would). So lift your game and pay them fairly, Bossman, if your crew ever walks, your house of cards posing as a take away store...