Oporto Penrith Drive Thru — Restaurant in Sydney

As I sit upon my throne channeling the energy of my frustration into squeezing out the embodiment of this particular restaurants operations, I can’t help but notice the scent of this room is also redolent of the service.

I remember the excitement in my heart when I seen we were getting a drive thru and a seperate restaurant to the one in the local zoo (which excellent considering it’s location)... the anticipation of being seated in the comfort of my own motorvehicle having a panic attack trying to put in my wallet the $9.80 change from a $50 note used to pay for a Double bondi burger meal with Oprego sauce on the side as I’m being passed that bag of deliciousness by one of your kind enough staff members has been gradually crumbled into nothingness similar to that of the buns at H J.

I would like to apologise to the staff members of whom I was rather abrupt with and rude to using 2 words that when put together give subtle hints of a person directing you away from them. You did not deserve this, however, this was an explosive reaction of 20 minutes of built up frustration piled on to the last experiences of frustration with this particular restaurant and drive thru.

Something has to be said about competency here, I’ve repeated my order here more times than the radio has repeated “see you again” and I still have the orders done wrong. The order is usually one A person order.. Double Bondi burger meal with oprego sauce on the side or a double Bondi burger by itself with grilled tenders.. I’d Almost guarantee it’s wrong every time, filet missing, half a tender, no sauce etc. I’ve never seen so much confusion between staff members than what happens in that restaurant... I almost find myself getting confused about what I’m doing at that exact second, it’s contagious, like when you drive the whole way home and realise you aren’t sure whether or not you accidently ran a red light or what way you even drove... it’s amazing. Not entirely the staffs fault. But something needs to be done.

The chilli sauce... You charge enough, please put some of it on the burger. Not just the oil but what lies beneath it... You asked me if I wanted it, I said yes, please just deliver.

The chips... top notch heres an extra star for that 🌟

The tenders... lukewarm every time.

The burgers... I can only fault the sauce and forgotten fillets some times, other than that they’re good, kitchen has some good crafters out back.

But finally... THE WAIT. I didn’t think it could get much worse than the red chook at werrington...I don’t know how many times i have found myself asking the quintessential rhetorical question: “are they plucking the chicken in there or something?” But I have confidence it’s in the double digits. Just like the wait time in that drive thru.

Tonight pushed me over the edge, the restaurant didn’t have many inside, 3 tables sat and eating from what I could count, so it didn’t seem too insane, I entered the drive thru starving after work at about 9:12... I placed an order of a double Bondi burger and tenders, had 2 cars in front of me, first car is gone in 5 minutes, second car seemed to almost be having a conversation With staff and a lot of exchanging of drinks (I imagine confusion) and then waiting for food, 2 bags which ended up being about 15 minutes... I pull up to the drive thru window and I’m asked “hi what would you like sir”... already frustrated at the time it has taken to get to this point I asked the staff member “sorry what? What’s going on?” And she replies “I’m sorry sir what was your order? Someone placed an or-“ in disbelief and filled with already burning rage I threw my money over the passenger floor and Threw some distasteful words expressing my disbelief at such F’ery as I accelerated away from the Nightmare that is Oporto Penrith Drive Thru.

Thank you for wasting your time to read my first bad review. If you’re currently in this drive thru as you read this, I highly recommend just parking Up and running across to S B and getting a coffee to enjoy...

It would be nice if the air conditioning was turned on when we went in there! It was 35 degrees in Penrith on this day! I asked the lady if the aircon was turned on she said no theres no point if there is no customers which i thought was a bit weird? Wouldn't it be better to run it so its nice & cool considering its approaching dinner time instead of walking literally into an oven? So anyway i asked her to turn it on she said that she would, so 20mins passes and i asked them again if the aircon was turned on yet, the waitress said no its not, i said for godsake could you plz turn it on!!! Well it finally went on! Geez 35 degrees in Penrith and no aircon?? If you can't afford the aircon to be on why are you in business?? Surely you are making enough to keep it running right? Anyway the food was great and its a lovely looking establishment but please guys don't be so tight on the aircon! Id hate to remind you come winter time with...

Our business placed a large order from this establishment. We were unlucky enough to receive a led pencil mixed into our Vegan bowl salad, which leads us to suspect that their food handling is not up to regulation. Unfortunately, one of our staff members had started to consume the food and hence found the pencil. The manager and owner of this business were unwilling to refund the full order, which does not compensate for staff members having to go through the experience of eating 'unclean' food, and then having to go with no food, as the salad was obviously not able to be consumed. Leaving the remainder of our staff weary of the rest of the food. We will be contacting the department of health and lodging a complaint with local council. Unfortunately, Google will not allow us to upload photos...