if i could give zero stars i really would. i went to this place last night for my friends birthday and most of them have frequented this place before and are white. i wasn’t drinking except for water which was being exclusively served at a station near the entrance in red solo cups. i ended wanting to step out to speak with a family member very briefly who lives in nyc (where i am from) as it was a good to do so. i was going to just stand outside to speak with my mom and i had the cup of water in my hand and as i was on my way out one of the security aggressively told me that i couldn’t take the cup out of the venue. i tried explaining and showing him that it was merely the water that was being served at the stations and he started yelling at me and eventually snatched the cup out of my hand. i ended up going to the 7-11 next door to talk with her for about 15 minutes and when i tried to go inside the same security guy started insisted that i was giving him attitude which he didn’t appreciate especially because he had let me and all of my friends in for free. i was very confused why he was speaking to me in a condescending manner and at that point i really was not trying to argue with him as i just wanted to get back inside so i could find my friends so tried to apologize and that is when he refused to let me in unless my friends could let me back in. and then he said with a smileish smirk on his face “you need to take 5 minutes to think about how you are acting”. tut was around 1:30 in the morning and this man told me to wait in the street by myself on a saturday night after acknowledging that he knew all of my friends were inside. for me as a black girl who has never been to sydney and never received treatment like this at most other clubs in australia that i have been to. it was the most racist and derogatory experience i have had hear which left me crying in the street alone with all of my friends. i wish that i got this man’s name or even snapped a picture of his face but even during this conversation there were about three other people who witnessed my second interaction with him and offered me no help at all. there weren’t that many people inside and no people waiting on line at the time of my interaction as well. especially for it being my first night in sydney this place is truly the absolute worse and no one deserves to discriminated...
Read moreTo start off, this is not a spiteful attack on the venue due to being kick out (which I wasn’t). I got through my whole night without being asked to leave. This is simply an experience I had with a manger of scary.
The manger named Ryan was so unprofessional on this particular night, I saw him pushing patrons out of his way as so he could walk past. He didn’t ask them to move or even tapped them on the back, he just pushed them out of the way. With no regard for the safety or worry of there experience at ‘scary’. He is outrageously selfish with not concern for anyone but himself.
I also witnessed him showing the poorest level of customer service imaginable. When patrons are asked to leave, and wish to speak to a manger, they should not be pushed to the side and told to move away from the door. They should be greeted and explained why this has occurred (on the off chance that they do want to stick around and speak to a manger). Then after offered water and a offer to have a taxi called. But this was the opposite, Ryan had these patrons on the verge of intoxication removed from the venue with no explaination, even when they asked to speak to a manger. He went back inside and left security to deal with the rest.
He’s clearly on drugs with the contant touching and heavy inhaling through his nose throughout the whole night. His facial expressions and attitudes towards me and other customers clearly portrays his hate for his job. I cannot understand for the life of me, why anyone would make him a manger. HE IS RUINING YOUR VENUE!
If you don’t enjoy your position Ryan, then find a new job instead of bringing the rest of the venue to the apsolute lowest state possible.
If I have received misinformation of his name (from a member of the security), “Ryan” is a tall white male, probably hitting his early 30’s ( probably the cause of the hatefulness in his expressions), with short-ish brown hair and tiny chicken legs. Very pointy facial features, and the most extreme case of white privilege and arrogance I’ve...
Read moreIf you want to see a venue that cares about the "safety of women" look no further than a venue that kicks a man out for the crime of being out with his girlfriend and her friends.
When removed from the venue I asked "why have I been removed?", to which I was asked to rephrase it by the manager because it was too wordy. After a reworded, she then spoke to my girlfriend. In this conversation my girlfriend pointed out "he's drunk as much as me" and nothing came of it.
This leads to two questions; Was I kick out for dancing with girls (of whom the girls in question my partner confirmed to the manager I knew), or Was I kicked out for being too drunk (which again, my girlfriend who vuntarily left after acknowledging we'd drunk the same amount, confirmed was not the case)
Even more egregious, is the inability of the manager to speak to both of us on a mutual ground after kicking both of us out (herself by proxy). Instead, we were met with a security guard, who was well versed in the "bro code". For a man designed to de-escalate situation, his language of "you're not the drunkest person we've kicked out tonight" and "you were a 50/50" is logical to a rational person but would be seen as aggravating to a drunk person.
The only take away either myself or my partner can take from this is; only attend this venue if you are single, you have same sex friends, and you are subtle in your attempts to attract the opposite sex. Be as drunk as you like, as long as you groom women away from the bar and engage in sexual misconduct where staff...
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