The Tramshed Cafe Narrabeen — Restaurant in Sydney

Great location and lots of potential but it ends there. Have tried a few times but the food never lives up to the menu.

Off my local list as when last there a lady had her dog inside which management saw. Not only was the dog inside but the patron gave the dog a water glass (for patrons) and let it drink out of it on the ground. When she left she put it back on the table with her own drinking glass. I was planning on alerting a staff member but nobody came to clear the area. When I was leaving I picked up the glass and took it to the counter. I suggested to the girl behind the counter that she should dispose of it as a dog had drank out of it and was unhygienic. Instead she placed it in the sink with the other used glasses disgusting. Also my breakfast came out 10 minutes after my partner’s so he had finished as mine arrived. The scrambled eggs were cold and rubbery.

IN RESPONSE TO THE OWNER’S REPLY The girl behind the counter most certainly did understand when I told her that the glass had been drunk out of as she too agreed it was disgusting but still proceeded to place it in the sink. The dog in question was definitely not a companion dog for the impaired. The person who I do believe is the manager (a tall dark haired woman in her 40’s) did in fact see the dog inside and did nothing about it which...

Usually would not leave a disappointing review. The Tramshed cafe manager and staff exceptionally rude and would not own up to their mistake. Definetely not covid safe at all. This experience was quite upsetting.

The workers had mixed up our table with another one 3 times and claimed that we (the customers) had given the incorrect table number. They gave us a dish, realised it was for another table - then proceeded to take that dish directly to right table without re-making. Same situation for the coffee we ordered.

We also found a hair in one of our dishes, the staff did not awknowledge the issue after raising it.

When addressing this issue to the staff with the manager present (Asian guy), staff proceeded to be very rude and blame Customers. They were very resistant on taking responsibility for their mistake, argued with us and rudely gave money into my friends hand without apologizing.

For a place charging minimum 19$ for a dish with an additional 10% sunday surcharge, we expected BETTER service and covid-safe procedures to be followed. Please do table ordering if you are going to blame a Customer for apparently giving the wrong table number.

The food is okay, service is terrible and they do not follow covid safe procedures. Would rate it 0...

Had a very bad experience today at the cafe.

Firstly our drink was brought to the wrong table and then brought to us directly which in this day and age is unhygienic.

Second , another tables food was brought to our table and then they realised it was a mistake and they took it directly to the other table.

Third, there was a piece of hair in one of the dishes.

Finally when we complained to the manager about this, he gave us a refund on part of our orders however he had a bad attitude when he gave it to us and rushed off towards the back without an apology. Another staff was also talking back to everything we explained saying that mix ups happen when we order separately, implying it was our fault but how can they get 3 out 4 orders wrong? If they get the orders so wrong they should just opt to take table orders which would save them from such issues. The women also said they take the wrong dishes back to the kitchen and remake them but we clearly saw it get taken from in front of me to the table across from us.

Also be aware, they have 10% surcharge on Sundays and public holidays and 1.5% charge on cards.

Overall, very bad attitude and service. They can't even accept their mistakes or give us an apology. ...