Staff do not speak basic English. Ordered a latte and sat down to wait. The woman kept screaming "FRAT WHYYY! FRAT WHYYY!" over and over. After 10 mins of this it dawned on me that they'd messed up my order so I politely asked if my latte was still on the way. A very impolite lady then took the frat whyy that had been sitting there, scooped off the froth with a spoon and slammed the cup down again. She screamed out LATTE! and before i could ask if that was actually a freshly made latte, she began barking the next orders. I cut my losses and thought "well, why not have a flat white instead!" Luke warm, bitter and straight into the bin, thats why. Lift your game, Hackett Cafe.