Nando's Nedlands — Restaurant in Western Australia

Poor experience.

The decor is really nice and upmarket. However, there are no paper menus except for drinks. Mobile phone only for ordering food using a QR code. I have a Ph.D in engineering, and still found it quite fiddly to get it working. And the online experience is clunky.

Alcoholic drinks have to be ordered manually. Ok. However, I was told that the online order needed to be processed to see if my meal "qualified" for a drink. I ordered a $15 "All in" burger. Apparently, this doesn't qualify as a substantial meal. Nowhere else in Australia would this NOT count as a substantial meal, even more silly since their main meals are essentially chicken burgers! I am not sure if the staff have discretion on this point. If they do, then they need retraining. If they don't, then HQ needs to get with the program. And why not build the function of "qualifying" into the online ordering? The software could easily determine if the food "qualifies" for a drink order and the staff can assess the age of the customer when they serve the food and drink.

The joyless experience continued. I waited about 20 minutes for my order in a restaurant with only 2 other people in it. There is no indication of whether your order has registered or any display saying where it is in the system.

When the food finally came, the chicken filling was about 50 grams. I don't need a huge meal, but the filling was not much more than a chicken "tender". I politely asked a staff member if the filling was meant to be that size, and he said it was a breast and that was the size. Properly trained staff would have offered to fix it, or add something complimentary. Perhaps it was quail? Anyway, it tasted alright, but I felt like I was eating an expensive salad roll rather than a chicken burger.

This store and Nandos need to pull up their socks. There are plenty of great places to eat in this neighbourhood, and I won't be going back...

I like Nando's, I really do...

I frequently visit Nando's Restaurants all over Perth. With that in mind, I decided to write something about my most recent experience at Nando's Nedlands.

I would like to start with 5 out of 5. Because I like Nando's, I really do. So, for every thing that impacted my experience I decided to deduct 0.5 point in my review (rounding down in the end). Let's get started.

-0.5 Nando's likes to advertise itself as a Restaurant. What kind of Restaurant does not offer salt and pepper? I have heard all kinds of excuses from Nando's before. Silly things like "it is bad for environment" were on top of the list. The truth is that if Nando's is worrying that presenting salt and pepper on every table is a problem then they should make it available behind the counter.

-0.5 How many times do I need to have my membership card scanned? In this particular Restaurant at least three times. So, is this a staff training issue or a complicated PoS system issue? Either way, it impacts customer experience, and often makes me wonder if my order will end up being correct or not.

-0.5 The music. I get it, the Restaurant is going for certain experience. But, does the music needs to be so loud that I need to yell my order even though I am at the counter? Does the music needs to be so loud that I cannot hold a conversation with someone else sharing my table? Does the music needs to be so loud that even though I am wearing noise cancelling headphones and listening to my own music I can still hear the Restaurant's selection?

I like Nando's, I really do... And I am sincerely hoping that on my next visit my experience will be...

What are we trying to do here guys, phase out cash???? Walk in and go to order and I'm rudely told to sit down and do it on my phone at a table. Half the chairs on the left hand side of the restaurant are packed upside down at 8:00pm odd (at least 2 hours before close). I sit down with a mate and its freezing cold on that side of the restaurant because the door doesnt close properly, so we move to the side with the packed chairs and are told that we cant sit there because that side is "closed". Ok, we'll sit on this icy blizzard table then.

Some time later the food comes out, basically gets frisbeed at us. I ordered a pita with an extra chicken breast in it and chips, about 26 bucks. Keep in mind, this is over $10 dollars worth of chicken supposedly in this pita, you can get a full roast from woolies for that. The chicken comes out and its more akin to two sheets of asbestos, in flavour, texture, and size. Genuinely believe they just cut a regular breast in half, because the pita was basically empty. As for the sauce? hardly even enough to moisten the mouth. Only thing reasonable was the chips, but in all fairness is seriously hard to mess that up.

Unequivocally the worst nandos in the southern hemisphere. 0/10 would never recommend and we're...