Domino's Pizza Wollongong City — Restaurant in Wollongong City Council

April 15 2024 My last Dominos pizza. For the price it was extremely expensive. Crust is cheaper and better but we ordered Dominos for home delivery. I will collect myslef next time from a proper pizza outlet. [Q3. Service Delivery]: Delivery driver is not responsible for the pizza quality and temperature.

I received the following reply for this review on Domino's site

Here at Domino's, we genuinely appreciate you contacting us with your feedback, and we are concerned to hear about your experience. All our stores have a 100% satisfaction guarantee and I would like to find a resolution for you as fast as possible. Disappointing to hear the food quality has not met your expectations.

We have numerous checks along the production line to ensure our food quality is delivered at highest possible excellence. Your valuable feedback will be shared with the relevant Store Manager and the Area Manager to help identify ways we can further improve the quality of food we provide.

We would love for you to give us another opportunity to get this right, please find the following Domino's Voucher for 1 x My Domino's

Voucher Code: 281472909019 Validity: Please redeem this voucher within 28 days.

Looks OK but on going to use this voucher find I can only order mini pizza or a box which won't feed two people.

I replied as follows:

I paid $31 for a pizza which was totally unsatisfactory and you are giving me a product that is not feeding two of us. As I indicated this is unsatisfactory. I had expected to have pizza tonight and will now pay to go elsewhere. Keep...

Absolute Disgrace – Avoid at All Costs!

This Domino’s is hands down the worst I’ve ever dealt with. Ordered at 10:20 PM with a 30-minute delivery estimate—what a joke. Waited like an idiot until 12:30 AM, nothing arrived. Turns out, they don’t even use Uber drivers despite listing on Uber Eats. Instead, they use their own unreliable, unprofessional clowns.

After waiting 2.5 hours, I finally gave up and ordered from a real Uber Eats restaurant—guess what? Delivered in 30 minutes, no problem. Meanwhile, these cowboys claim they delivered my order at 1:47 AM—to the hotel lobby. What kind of service is that?!

This store is a complete embarrassment. The reviews speak for themselves, yet nothing changes. How do they even get away with running a franchise like this? Where is the oversight? Their hygiene is questionable, their service is non-existent, and their delivery system is a scam.

If you’re thinking about ordering from here, DON’T. Save yourself the frustration and go somewhere that actually knows how to run a business. Domino’s Australia should seriously inspect this disaster of a store before more people...

If I can give negative stars I would. The store manager who worked on 5/4/2024 at 4.15pm was extremely rude, unprofessional and just toxic. He doesn’t know how to resolve an issue in a civil manner caused by him/his team but rather demands the customer to go through the hassle of coming back to the store to fix his mistake. He is the most unprofessional retail managers/employees I’ve come up in my life, hence why I’m wasting my precious time to write this review. He does not know how to talk to a customer or basic customer service over the phone. When I asked for his name he hung up the phone and when tried again he assumed I was one of his regular bad customers by saying “I know who you are” and hung up again. Mate I don’t normally take out from dominos! I prefer Pizza Hut and the only reason I come to Dominos is when I cannot be bothered to go far to Pizza Hut. Your food is average as it is and to assume I come there every time is just hilarious.

I will never come back to Dominos Wollongong and I’ll make damn sure others...