POD Emporium & Espresso — Restaurant in Wollongong City Council

Unfortunately I did not have a pleasant customer service experience in this cafe this morning. The lady who served me was rude when I was ordering which made me feel uncomfortable, and then when my food was ready she placed them on the counter and turned her back to me. I said thank you and was expecting at least one of the two staff at the counter to acknowledge me and say thank you back or even goodbye, but they both ignored me. The cafe was silent at this point as well as there was no one else in there which made the experience more awkward. It's a real shame because the acai bowls were delicious, but I will not be coming back to this cafe due to the unfriendly service. Very...

This cafe has so much potential and we used to go regularly because it has good coffee and good food. We've stopped going because the service is honestly terrible. We feel uncomfortable everytime we come, like we're inconveniencing them in some way. These people do not enjoy their jobs at all and it really shows. We never get a smile, or friendly vibe and it's such a shame because it's a great cafe. Please please work on your customer service, we WANT to support your small business. We have spoken to other people in the area and they agree that the customer service is what prevents them from...

Terrible terrible value for money. Shame on you guys. The granola and yoghurt is $9, so I asked the size, they showed me the large plastic Acai bowl sizes you see in photos. So I said I'll get 1 as that's a decent size and the Acai bowls look full and delicious. What I got was not that. What I got was the worst value for money you'll get anywhere. It was maybe half a small banana, 2 strawberries, 2 spoonfuls of yoghurt and some chia seeds. It was maybe 1/3 full of the plastic containers you see. Super disappointed guys, especially being in a part of town so full of uni students. Won't get...