Brezl Gwölb — Restaurant in Vienna

Very poor experience.. we stood at the door for a while before seeing a single staff member and had poor service for the rest of the evening. The pretzels were very mediocre. They seemed to be reheated pretzels from a standard grocery store. I also spotted the waiter putting uneaten pretzels from other tables back into baskets to be served back to people. I had read that their coffee would be decent so I looked forward, at least, to a good coffee but i was very mistaken. The waiter came out a single tea of someone I was with but brought out the wrong kind of tea. She didn't want to cause a scene but she didn't want caffeine at that time so she requested her original order instead but the waiter came back 5 minutes later with news that they were in fact out of the tea she had originally ordered. After this whole ordeal the rest of the table still hasn't been served even though the orders were quite simple to prepare (sodas, juices, teas). A sizable wait later the waiter appeared with the driest bitterest cup of coffee. I've had better coffee from vending machines. We all finished up and waited several more minutes for the elusive waiter to show up before paying for our food and drinks.

(Note: Tap water...

Out first dinner of a 4 night stay in Vienna June 2019. Actually a cozy restaurant by design. Food is just average and very expensive, Vienna Schnitzel 20+€ and thin and dry. Very unfriendly service by outright arrogant waiter. Not at all was he a happy person to serve! He would not say an extra word besides the minimum order taking language. When we asked to take some of the leftover food home ...he said..”I bring foil”! First we did I not really mean what he meant as he left. When he came back he placed a plain roll of silver kitchen foil on the table and left again. We did finally figured out that we had to wrap our own food. Another issue was the seating, we arrived 6pm on a sunny evening and all tables were free but had reserved signs on. When we asked if anything available the same waiter said “all reserved but the last one at the corner is free”...which was not a nice table but we understood as all were reserved. When we left at about 7.15 pm all tables besides one were still free! Go figure... WE CANNOT AT ALL RECOMMEND THE...

Sure, I usually leave only positive and good reviews, but anyways. My objective feedback: 1) very slow service (comparison not to other countries, to Vienna and neighbourhood restaurants), which was an issue as we waited with hungry kids, after 1/2 day traveling to Vienna. 2) Not a polite services (again based on the above criteria), which was not a big issue. Still the prices were above average so I would expect a decent efforts at least 3) Very poor quality of the food. Ok I don't expect Italian quality, but my wife's dish was UNeatable because of the salt (not salty, it WAS ALL SALT), my side dish was the same, as well as the kid's side dishes. We changed my wife's dish, the rest we just left. I noticed afterwords many other comments on that, which is unbelievable to keep doing the same thing over and over again. 4) Cleaning: the place is nice and has old atmosphere, but this does not mean that the tables shall be kept unclean and dirty. So based on the above 2 starts is the absolute...