Rock-Fort — Restaurant in Bruges

I know the evaluation may sound sarcastic but it’s actually real . We literally just left the restaurant . The dinner was phenomenal from the welcome starters kindly offered by the chief all the the way to main course , but unfortunately something really bad happen during my main course meal . I’ve choseen the NORTHFISH meal and I was eating it I found a HAIR in my plate I’ve immediately acknowledge the waiter and I’ve done it as silently as possible as the restaurant was full and I did not want to embarrass her . I’ve left my wife finish her main course and when I’ve asked for the bill , SURPRISE SURPRISE my HAIRY CODFISH was still there. They probably thought we intentionally put on of our hair in their dish , as to me for such and HIGH LEVEL restaurants you shouldn’t even let your costumer talk but try to fix the problem immediately. Such a shame . Maybe because we were Italians , I don’t know . Really really disappointed. My only advise it’s simply this one: You better treat your costumer as you would like to be treated. Food wise nothing to say...

So glad we chose to eat at Rock-Fort! we did the 6 course tasting menu on a Saturday night and enjoyed every creative, thoughtful, tasty course. This truly is a family run business and you can tell they put their heart and soul into the restaurant. Eline, one of the restaurant owners, greeted us on arrival and brought us a couple of our courses. Our waitress, Julie (not a family member, but you can tell feels like family!), was very hard working and attentive. Even though they were short staffed the night we were there, we did NOT feel neglected. Julie also was very knowledgeable about the wine list, and did a great job helping us pick a bottle of wine. The food was interesting and delicious. If you don't like seafood/fish, this might not be the right choice for you (unless it is a night you can dine a la carte), but otherwise I can't imagine not loving this place. As a bonus, the restaurant is not one bit pretentious, despite the high quality of food and wine. Very comfortable and welcoming environment. Thank you to the entire team for a...

Absolutely horrible experience.

Tried to confirm to the restaurant that I have severe soy allergy after making the reservation, only for the receptionist on the phone to say “they will try” to remove soy. I let them know I would not come to the restaurant unless they can absolutely make sure there is no soy in my menu as I could go into shock. The reservationist did not confirm and did not refund the 150€ ( They charge 75€ pp deposit on a menu costing 98€ pp ) stating there was less than 24 hrs left to the reservation. Unprofessional behavior unworthy of the...