Uilenspiegel Brugge — Restaurant in Bruges

Avoid this awful place at all costs.||||We have just returned from a night away and experienced a multitude of problems with this 'hotel'. ||||We arrived about half an hour before the 3pm check in so didn't see the two rooms we had booked before going out. We got a call at 5pm saying one room had a leak and it was unlikely we could stay there but they ensured us they'd sort and pay for alternative accommodation.||||We had dinner then went to the hotel to put our bags in the room. A young man abruptly and unapologetically said we definitely had no room and only one was available. He mentioned another hotel and alluded to the fact they would sort it. He said they're open 24/7 so we didn't think we had anything to be particularly worried about. ||||When we arrived back there after a fun night out just after midnight the place was locked up. Nobody was around to help. Eventually two guys came down to the bar and claimed to know nothing about the alternative accommodation we were promised. Our friends even offered that all four of us sleep in their bed. The staff eventually got through to the manager/owner on the phone who was so unbelievably rude to me I was in shock. He said he'd been waiting to take us to the other hotel but we were 'late back' so he wasn't taking us or paying for transportation. When I said we had nowhere else to go he actually said he didn't care. ||||At this point we were outside trying to get a taxi. It was minus 2 degrees. We were really upset and absolutely frozen. The staff had disappeared and weren't answering the door or our calls for help. We had to eventually call the police. They advised we get to another hotel and sort it out afterwards. We then paid 40 euros to get to a hotel 25 minutes away. We then had to pay the same to return the next morning. What was meant to be a fun trip booked back in April this year turned into a nightmare. And none of it was our fault. We were ill and cold and very upset to have been treated so badly. ||||The friends who stayed in the room there said it was disgusting. The shower was full of mould with hardly any water, the room was dirty and it was noisy all through the night with rude, uncaring staff not in the least bit bothered about their guests. ||||We are regular visitors to Bruges and experienced travellers but have never encountered anybody so rude or anything so ridiculous. This place should not offer accommodation and the boss should not be allowed to have customers at all. According to our taxi driver (who encouraged us to call the police) this wasn't the first time something like this had happened there. ||||Absolutely disgraceful, really disappointing and something I hope nobody else has to ever experience. Avoid....

Avoid this awful place at all costs.

We have just returned from a night away and experienced a multitude of problems with this 'hotel'.

We arrived about half an hour before the 3pm check in so didn't see the two rooms we had booked before going out. We got a call at 5pm saying one room had a leak and it was unlikely we could stay there but they ensured us they'd sort and pay for alternative accommodation.

We had dinner then went to the hotel to put our bags in the room. A young man abruptly and unapologetically said we definitely had no room and only one was available. He mentioned another hotel and alluded to the fact they would sort it. He said they're open 24/7 so we didn't think we had anything to be particularly worried about.

When we arrived back there after a fun night out just after midnight the place was locked up. Nobody was around to help. Eventually two guys came down to the bar and claimed to know nothing about the alternative accommodation we were promised. Our friends even offered that all four of us sleep in their bed. The staff eventually got through to the manager/owner on the phone who was so unbelievably rude to me I was in shock. He said he'd been waiting to take us to the other hotel but we were 'late back' so he wasn't taking us or paying for transportation. When I said we had nowhere else to go he actually said he didn't care.

At this point we were outside trying to get a taxi. It was minus 2 degrees. We were really upset and absolutely frozen. The staff had disappeared and weren't answering the door or our calls for help. We had to eventually call the police. They advised we get to another hotel and sort it out afterwards. We then paid 40 euros to get to a hotel 25 minutes away. We then had to pay the same to return the next morning. What was meant to be a fun trip booked back in April this year turned into a nightmare. And none of it was our fault. We were ill and cold and very upset to have been treated so badly.

The friends who stayed in the room there said it was disgusting. The shower was full of mould with hardly any water, the room was dirty and it was noisy all through the night with rude, uncaring staff not in the least bit bothered about their guests.

We are regular visitors to Bruges and experienced travellers but have never encountered anybody so rude or anything so ridiculous. This place should not offer accommodation and the boss should not be allowed to have customers at all. According to our taxi driver (who encouraged us to call the police) this wasn't the first time something like this had happened there.

Absolutely disgraceful, really disappointing and something I hope nobody else has to ever experience. Avoid....

Title: Disappointed Dining Experience

Rating: ★☆☆☆☆

I recently visited Uilenspiegel Brugge and unfortunately, my overall experience left a lot to be desired. From the moment we stepped in, nothing seemed to go right. I had high hopes for a satisfying culinary journey, but the restaurant failed to meet even the most basic expectations.

First and foremost, the service was abysmal. The staff seemed disinterested and lacked the basic courtesy and attentiveness that one would expect from a dining establishment.

Onto the food, which was arguably the biggest disappointment. The selection on the menu was limited, and the prices did not correspond to the quality of the dishes. When our food finally arrived, it was clear that the kitchen staff had zero regard for presentation. The dishes were sloppily plated with no attention to detail or finesse. Unfortunately, the taste didn't fare much better – the flavors were dull, lacking any discernible depth or excitement. It felt like every dish was just a hastily thrown together combination of ingredients without much thought put into the cooking process.

Adding insult to injury, the portions were incredibly small, failing to provide value for the exorbitant prices paid. It was disheartening to leave the restaurant feeling hungry despite spending a considerable amount of money.

Furthermore, the waiter asked one of my friends to leave the table as he only ordered a coffee, when we questioned about it he said thats the rule of their Resturant! Staff are not friendly at all. Toilets were disgusting too.

In conclusion, I cannot recommend Uilenspiegel Brugge to anyone seeking a pleasant dining experience. From the lackluster service to the subpar food and unappealing ambiance, this restaurant failed to deliver on any front. I hope that the management takes these criticie of my frsms constructively and makes the necessary improvements to provide better experiences for...