I would like to share the WORST culinary experience of my life. We made a reservation for 6 the day before, yet when we arrived on the 20.10.2018, we had to wait for 20 minutes to be seated at our table. When we did, on the top floor in a room for ourselves we ordered the usual: beer, water and ribs. The bottled water was a dirty refilled bottle with tap water and the ribs were dry and pretty tasteless. This, however is beside the point.

What we did NOT order on the side was a full family of MICE (at least 3 or 4) running freely under our table and around the room. We tried confronting the waiters but they joked about it and laughed, as they tried to scare the mice away from our table. Appalled by their reaction we asked to speak to the manager, who took a good 30 minutes to show up. When he did, he was extremely rude and arrogant. He was agitated as he tried to explain that this was something completely normal in Ghent and some empty and pointless explanation about the architecture of the building. He refused to make any type of amends with us, or help, and rudley insisted that despite being the manager this had nothing to do with him and that we should see it as something normal and ok. They even had mousetraps hidden behind the furniture in the dinning room.

We had to pay fully for everything (despite having left our food half unfinished and cold) and could not even file a formal complaint with them, but had to contact the local police and sanitary authorities by ourselves.

I hope that a formal complaint and bad reviews such as this will help put an end to treating costumers in such a vile, despicable, rude and disrespectful way.

It is NOT normal to eat surrounded by mice. This is a serious issue and a health and sanitary hazard.