L'Ultime Atome — Restaurant in Ixelles - Elsene

Waited 20mins for drinks. Table of 10, 6 of which received their brunch after 45mins or ordering (received the patisserie before their meal), waited for another 30mins for the other 3 plates (2 rare steaks and one carbonnade). Asked a waiter (who was not our main waiter but still a part of the “team”) for an update. This waiter (a 25-35 year old tall man with a beard) then ironically asked us if he was our waiter and if it was his fault (completely throwing his colleague under the bus) and spoke to us extremely rudely. Having worked in hospitality myself I find this ridiculous. 1. He seems to think he’s better than his colleagues and blames them rather than apologising and trying to find a solution. 2. Talking back to a customer is the most basic no go. “The customer is always right “is a phrase that is globally known for people who work in hospitality regardless of how much you don’t like the customer .The food was good but better communication about waiting time and not having a unprofessional member of staff would’ve been good. Will not be returning that’s for sure and if I was the management I would seriously reconsider keeping the male employee on the team as he brings little to no value to your restaurant. The only beacon of hope was the last woman we spoke with (recently employed) who understood how to speak to clients and did her best to resolve the issue and compensated us for the...

Just to start this review, this restaurant deserves zero stars. One star is actually too much of a rating for this type of restaurant. We weren't even escorted in, they pointed to us which table we could take. Seats were disgusting, they didn't even bother to clean it. We thought we were going to be given menus, after a few minutes we noticed that no one is coming to our table to give us the menus. Nothing is automatic, everything has to be asked. Our expectations isn't sky high, we just want what's expected of a restaurant. Furthermore, after looking through the menu, we were ready to order our food. In total, we asked and tried to stop other waiter/waitresses 3 times to take our order but to no avail they kept telling us someone is coming or "I'm not able to take your order". At this point we were really frustrated as we saw other tables getting attended to when they came to the restaurant after us which drew the line for me and decided as a group to leave. If you are tourists especially from Asia, do not even consider going to this restaurant as you will definitely feel discriminated. 0/5 Stars, never have I walked out on a restaurant before.

Really lucky we left, as next door there is an amazing restaurant called Le Clan des Belges. Great belgian food and most importantly...

I’d eaten here several times some years ago, so I was looking forward to trying it out again just recently. I made the big mistake of ordering the “fish and chips”, and when it arrived I thought, this can’t possibly be it for the price I’m paying. Eventually I found the ridiculously small portion of fish buried under some fried potatoes. They were not even proper chips (“frites”), but a meagre portion of strangely cut pieces of potato that weren’t as good. Presumably the fish comes straight out of the deep freeze, and possibly the potatoes too. An absolute rip-off to charge over 20 euros for that. It is shameful that they serve that rubbish up for that price and think it’s OK. Be warned: order it, and you’ll regret it!

We were seated near the bar, which was noisy, as the staff were quite happy to, for example, gather together and clatter empty bottles around us as if we weren’t there, which didn’t exactly add to the atmosphere and put our nerves on edge.

The service was also apathetic - it took a long time for anyone to take our order, and the vibe I got was they couldn’t really be bothered and we were more of an inconvenience than paying customers deserving of some service.

Overall a huge disappointment. Suffice it to say, I won’t be...