Le Clan des Belges — Restaurant in Ixelles - Elsene

An Absolutely Disgraceful Experience - Disgustingly Behaved Staff!

As British tourists visiting Belgium, we were looking forward to a relaxing meal - instead, we experienced one of the most unprofessional, rude, and frankly disgusting displays of customer service we’ve ever encountered.

Upon arrival, we politely asked for a table for two. We were seated but then completely ignored for 15–20 minutes - not even offered menus. We had to call down staff three separate times just to get basic attention. When the menus finally arrived, it took another 15 minutes for anyone to take our order, and again, only because we asked.

Meanwhile, we watched multiple Belgian customers being warmly greeted, immediately served, and spoken to with respect. The contrast was stark - it genuinely felt like we were being treated with contempt, as though our presence was inconvenient or unwelcome.

We were served cheap bread rolls with butter in plastic containers (both clearly low-quality), and even our bottle of water took ages to arrive after we had to remind the staff again. When the food came, it was deeply disappointing: the fries were clearly frozen, low-grade oven chips and the meat was chewy and far from fresh.

Frustrated and disappointed, we asked for the bill. After waiting another long period, we informed the server we would only be paying for one meal due to the terrible service and subpar food. At that point, the managers son came over and said the meal was “on them” due to the circumstances, which we accepted - it seemed like the only professional moment in the entire ordeal.

However, the situation took a turn for the worse. As we left, a female member of staff said in French (which I understand), “leave the table, goodbye” in a passive-aggressive and incredibly rude tone. Then, unbelievably, the same mangers son who had just offered the meal for free followed us out of the restaurant shouting in our faces “shame on you, shame on you, shame on you” repeatedly - aggressively and in public view. It was humiliating, intimidating, and completely uncalled for.

We left feeling absolutely degraded, discriminated against, and treated like second-class citizens simply because we were foreign. As someone who has travelled extensively, I’ve never experienced such appalling behaviour in any restaurant - not just in terms of poor service, but the open hostility shown toward us by the absolutely appalling staff!

To any tourists considering dining here: avoid this place at all costs, please save your money and go elsewhere… i wish we did. It was not just bad service - it was a complete lack of...

Le Clan Des Belges is a restaurant that offers a delightful experience filled with the flavors of Belgium. During my visit, one aspect that truly stood out was the remarkable barman. With his captivating charm, infectious sense of humor, and impressive physique, he added an extra dimension of enjoyment to the evening.

The barman at Le Clan Des Belges is not only skilled at his craft but also possesses a natural ability to entertain guests. His witty banter and engaging personality created a lively and welcoming atmosphere. Throughout the night, his humor kept patrons smiling and enhanced the overall dining experience.

One cannot help but notice the barman's notable physical presence. His well-built muscles serve as a testament to his dedication and passion for his work. Beyond his attractive appearance, his prowess behind the bar is equally impressive. From mixing cocktails with precision to creating visually stunning drink presentations, the barman's skills are truly commendable.

Beyond the barman's charm and physicality, Le Clan Des Belges offers an enticing menu of Belgian cuisine. The dishes showcased the rich and diverse flavors of Belgium, leaving a lasting impression on my taste buds. The culinary team's attention to detail and dedication to authenticity were evident in every bite.

The restaurant staff, including the barman, provided attentive and friendly service throughout the evening. Their knowledge of the menu and willingness to offer recommendations further enhanced the overall dining experience. The seamless coordination and genuine warmth from the staff made me feel truly welcomed.

While the barman's humor, charm, and impressive physique added an extra layer of enjoyment, it is important to note that Le Clan Des Belges shines beyond that. The restaurant's dedication to providing a memorable dining experience, coupled with its delectable cuisine, truly sets it apart.

In conclusion, Le Clan Des Belges offers an unforgettable dining experience. The barman's magnetic personality, combined with his impressive skills and muscular presence, adds a unique touch of entertainment. With a menu that celebrates the flavors of Belgium and attentive service from the entire staff, this restaurant is definitely...

Average food. The head waiter and head waitress treat customers badly. They mess up orders. One of the dishes we ordered was not delivered, and when we asked for it, the head waitress explained that the kitchen had just closed, and instead of apologizing to us (mistakes can happen), she made up pathetic excuses which consisted in blaming us customers and obnoxiously suggesting that we go to the kitchen and prepare the dish ourselves.

Upon informing the waitress of the rudeness of her remarks, the head waiter stated that I and the other two guests at the table had treated the staff rudely throughout the evening. There is no truth to this claim. It was made to excuse their poor service and poor behaviour. Indeed, when I asked if this accusation was true to the (rare) polite waiter that mainly served us throughout the evening, he confirmed that we were kind to him during our stay.

A few minutes later after finishing the discussion, I needed to use the restroom, and the head waiter physically blocked me from doing so by jumping in front of the door saying that I could not go to the toilet and that the restaurant was closed while it was not true: the restaurant was still open, we were still sitting at the table, we hadn't paid yet, and many clients went to the toilet after me. When I insisted that I needed to go to the loo, he even stated that he would have called the police. What on earth is going on here?

In order to clarify, when we made them notice the mistake they made with our orders, we did not expect any other response than "we are sorry" as opposed to false accusations and hostile behaviour. Definitely...