Portofino — Restaurant in City of Hamilton

Disappointing Experience at Portofino Restaurant

Rating: ★★☆☆☆ (2/5)

We were looking forward to our dinner at Portofino Restaurant in Bermuda, having heard much about its reputation. Unfortunately, our experience fell significantly short of our expectations.

The service was the first letdown of the evening. Despite the restaurant not being overly crowded, we found ourselves waiting an inordinate amount of time for our orders to be taken. Once ordered, our meals arrived at staggered times, leading to an awkward dining experience where half of our party had finished eating before the others had even started.

Regarding the food, while some dishes were satisfactory, others were underwhelming. The pasta, which one would expect to be a standout at an Italian establishment, was overcooked and lacked the authentic flavor we were anticipating. Additionally, the seafood dish that came highly recommended was not as fresh as we had hoped, detracting from what should have been a highlight of our meal.

The ambiance of the restaurant was one of the few positives, with a charming interior that promised a more upscale dining experience than was ultimately delivered. However, the overall noise level was higher than expected, making conversation difficult and detracting from the relaxing atmosphere we sought.

While we understand that every restaurant can have an off night, the combination of slow service, inconsistent food quality, and the less-than-ideal noise level led to a disappointing dining experience. We had high hopes for Portofino Restaurant based on its reputation, but unfortunately, it did not live up to our expectations on...

I had an anniversary dinner here and it was very good. The server was very knowledgeable and was really helpful I was a bit disappointed that there was no table setting this would have added to the decor of the restaurant. I had the Bermuda fish chowder to start the tuna tartare for a second course and lamb chops for my main... The soup was very appetizing however the tuna tartare and the lamb chops not sure if it was the sauce but it was a bit salty, I would also recommend getting new steak knives as it was cutting into my lamb. We had also called ahead to make the reservations which I had stated that I have a shellfish allergy but on arrival no one had asked so that was a downfall for me as well.but all in all it was a very good experience I would definitely return to give you guys a second try. The icing on the cake was when the server sang for us which was...

My party of five came for dinner at This Italian styled restaurant while in Hamilton. Even though the host was accommodating because we didnt have reservations, he was noticeable irritated. The restaurant wasn't full with Patrons so we were seated quickly. Upon being seated we were asked our drink orders. A few minutes went by before receiving them. In most Italian style restaurants you are given bread while you select your meal, it was neither offered or suggested . Food took a while to receive, however it was very good!! The longest process of all was when it was time to pay ruffly 30mins wow! The bill once received included the gratuities so maybe that is why they were not to concerned about service i dont know. It's ashamed even though service was poor the food was good maybe an off night?. If in the area you can...