BeaverTails- Queues de Castor (Canmore) — Restaurant in Alberta

I have had beaver tail many times at their Banff locations and even in Ottawa and have never encountered any problem until my visit one afternoon at this Canmore location. I have only tried the beaver tails and this time was in the mood for some fries so ended up ordering the poutine. To my surprise, the gravy was cold and the fries were overdone. If you have ever seen a day old gravy left on the counter, that is what this gravy looked like. The cheese obviously did not melt as it was supposed to. I went back to the cashier and told her that gravy is cold and the cheese is not melting. She responded by saying, "What do you want me to do? There is nothing I can do". Those were her exact words. I came back to my group frustrated at such rude response. My friends thinking the poutine can't be that bad, tried it. And this time we went back together to confront the cashier and told her we want a refund. She seemed dismayed but without a word gave us back the money. Well I am sure this was just the kid that was working there that has never learned to deal with any complaints and probably not many people order anything other than beaver tail at...

This location Not Worthy of the Brand. First, this location seems to be a second thought, as it is not a stand alone location, but rather co-located within some sort of convenience store. In one of Alberta's premier mountain resort towns, this brand should have more of a presence rather than as a second thought. My first visit to one of the locations was in Ottawa a decade or so back, and have been a fan ever since. We stopped in and dealt with a not so friendly young man (not rude, just not friendly), and people not appearing to work there milling around, coming and going into the small work area. The freezer with the frozen treats was a mess and very unappealing. To the point, the Beaver Tails we purchased had an odd after flavor that was possibly due to the under cooked dough. Needless to say, the Beaver Tails we purchased were not finished and ended up in the bin. If you are a fan like us, drive the extra 20 Km to Banff and enjoy them...

Pretty excited to have a new Beaver Tails location, now in Canmore!!! Perfect treat for after a hike in the mountains.

This location is more like a kiosk inside of small grocery store, but still they have all the same flavours from the one in Banff.

I'm giving 5 stars because the Beaver Tails are awesome and made to order, however the ice cream is not my favorite. This location didn't have coffee or tea, nor the store where's at.

The service was really nice. We arrived with a party of five, 15 min before the closing time and the girl still was very kind, I appreciate that. Our visiting family who had never had Beaver Tails before were very happy and really liked it!

My favorite flavour is the cinnamon and sugar, it's a lighter treat that way. The ones with banana and apple for example, are a bit heavier. So go for those if you are on the...