Canadian Rockies Chalets — Hotel in Alberta

The room was not clean, I had several black hairs, both long hair and pubic hair stuck all over the shower, dirt eand grime on the doors along the edge and around the door knob where people had obviously touched over and over. There were yellow drip marks down the walls in the bathroom that dropped down to the baseboard covered in grime. ||And Finger prints and hand prints on the walls. ||||Their covid/cleaning procedure is to provide the guest with cleaner and tell you to wipe down high touch areas. I didn’t realize I would be cleaning all high touch areas upon arrive, then the toilet (found public hair there too) and the shower before use. ||||This was an upgraded room which really doesn’t mean much of anything, it had three bedrooms with doors instead of the unit I was booking that had the master as a loft bedroom. That’s basically it.||||When I emailed about these complaints, my first email was ignored and once I emailed again the owner did come apologize and offered the cleaner to come in and clean it better... but I had already done that so we could use the place in the meantime. ||||They offered me a $50 discount on my next stay, and even stated in the email that this was their way of ensuring I return. ||||When I said I’d like the discount on this stay they simply said that’s not possible considering I already had a free upgrade and a $35 discount. ||||So I emailed again to clarify that I didn’t deserve a clean room because I had a discount or upgrade. I will only get a discount due to the lack of cleanliness if I choose to stay here again. ||||There are better places to stay in...

The room was not clean, I had several black hairs, both long hair and pubic hair stuck all over the shower, dirt eand grime on the doors along the edge and around the door knob where people had obviously touched over and over. There were yellow drip marks down the walls in the bathroom that dropped down to the baseboard covered in grime. ||And Finger prints and hand prints on the walls. ||||Their covid/cleaning procedure is to provide the guest with cleaner and tell you to wipe down high touch areas. I didn’t realize I would be cleaning all high touch areas upon arrive, then the toilet (found public hair there too) and the shower before use. ||||This was an upgraded room which really doesn’t mean much of anything, it had three bedrooms with doors instead of the unit I was booking that had the master as a loft bedroom. That’s basically it.||||When I emailed about these complaints, my first email was ignored and once I emailed again the owner did come apologize and offered the cleaner to come in and clean it better... but I had already done that so we could use the place in the meantime. ||||They offered me a $50 discount on my next stay, and even stated in the email that this was their way of ensuring I return. ||||When I said I’d like the discount on this stay they simply said that’s not possible considering I already had a free upgrade and a $35 discount. ||||So I emailed again to clarify that I didn’t deserve a clean room because I had a discount or upgrade. I will only get a discount due to the lack of cleanliness if I choose to stay here again. ||||There are better places to stay in...

When we first discovered the Canadian Rockies Chalets, about eight or ten years ago, we loved staying here so much. The beds were so comfortable, the location is great - walkable to the Spice Hut, grocery stores and central Canmore - and we enjoyed the views of the mountains. However this hotel has now deteriorated so much that our most recent stay will be our last. There are so many options in Canmore that we do not need to stay somewhere with stained carpets, warped baseboards, worn-out towels, toilet paper so thin it’s practically see-through, dirt and scratches on the walls, and so on. The bed in the main bedroom has a squeaky shaky frame and the mattress itself is lumpy. Although the bed is king size, a queen size duvet has been put inside the duvet cover so that one person in the bed doesn’t get properly covered. How cheap! Most distressingly - there was visible mold on the wall in the kitchen and, to cover worn carpet on the living room, an area rug has been laid down which doesn’t fit the space properly and creates a tripping hazard. The current owners clearly just want to squeeze money out the place without putting anything into maintenance and don’t care about the comfort, health or safety of their guests. Do yourself a favour and...