Mucho Burrito Fresh Mexican Grill — Restaurant in Aurora

If I could pick less than 1 star I would. The place is staffed by personnel in mucho need of customer service training. Maudlin teens that ooze hatred for their jobs and for you as the customer. Even the one twenty something working there, who I can only assume was the manager based on how he was talking to the other staff, was rude, sloppy, disrespectful to customers and exuded a air of "up yours, I'd rather be at home playing video games".

If the staff wasn't bad enough the food was mucho disappointing! An $11 burrito should at least taste like a $5 burrito. Mine tasted more like my dog's breakfast, regurgitated. My husbands was not much better. I had the Carne Asada (charbroiled steak), that had all of about 0.5oz of steak or less. I even did a double take as they were preparing my burrito and had to ask - "is that all the meat that goes on it?". Which unsurprising was met by a rude and sarcastic answer from the "manager" of "yeah, that's all that goes on it, what else do you want?". My husband had a tilapia burrito, which also had a paltry amount of meat. Neither was wrapped properly, and both were cold and had a taste of staleness to them. Coincidentally, I had been shopping elsewhere prior to this and the sales associate there was making chit chat with me and found out I was going to try Mucho Burrito across the way afterwards, and he actually warned me not to. I thought "How bad could it be?". Lesson learned! Talking to someone else after eating there I heard the same thing from them. The rumors are true! This place is....PATHETIC.

To top it all off I had to tell the annoyingly recalcitrant teen cashing me out I was paying by Mastercard three times and she still charged my Mastercard through debit. Thanks for the extra bank charge! Like your 500% markup isn't enough Mucho Burrito. Maybe you should take some of that margin and invest it in CSR training for your staff.

After last night's experience here, I will steadfastly enforce the "rumors" as 100% truth: stay away from Mucho Burrito at Bayview...

Visited this location Monday May 20 1:45 pm and took me till 2:05 to get 2 bowls. I was interested to place a order for buy one get one bowl deal on Uber eat but there was no option for me to add instruction of wanting the sauce on side, so I decided to come in person and drove 20 minutes. When I arrived I was not greeted and kindly explained to the male worker my request and he passed me to another female worker and they called the owner.. when I spoke with owner he approved that I can place the order on Uber eat and let them know I want the sauce on side. So after that phone call I was ready to order and another set of customers came but they helped the new walk in customer instead of me. The female staff started to refill and clean her station while avoiding eye contact with me. So I waited and it’s already 2:00 pm. Than when she is done doing all her own stuff she helps me. I kindly let her know I want the sauce on side because I don’t want it to get soggy and she drizzled the sauce right front of me even though right before we got to sauce station I told her I wanted the sauces on side. It was already 2:05 and I was already there for 20 minutes and already payed for the bowls on Uber eat or else I would’ve asked her to remake it. Right now it’s 5:45 and I can’t even eat the bowls and payed $18 and wasted it. Not even a sorry or have a great day was said. Very disappointed and will not return. Also they put very little portion of lettuce, which is ( I’m sure) NOT their standard and seem to be cutting down on their portions. I made sure to tell her I’m only getting lettuce and not lettuce with rice so that she doesn’t put half portion lettuce but she did. Overall as someone with customer service experience, this was not...

Ordered a medium chicken burrito.

The new kid asked if I wanted rice. I said "no thank you". He said brown or white rice (even though there was only one type, the other is quinoa). I said "none". He proceeded to pile rice onto the burrito as I shook my head in disbelief. Then he unsuccessfully tried to scoop a spoonful of chicken and only managed to get a few shreds from the top of the pile.

So to recap, my "chicken burrito" has only trace amounts of chicken, but an ample amount of rice, which I said I didn't want in the first place.

Now comes the wrapping part. As he tried to push it closed, instead of tucking and wrapping, the last remaining morsels of chicken fell out. Instead of trying to put the chicken back in, he tossed it into the garbage.

His boss tried to fix it, by taking the contents of his burrito attempt and put it into a new tortilla, but the damage had already been done.

As he rung up the charges, my wife informed him that we had already paid.

We then asked for some sauce on the side, since all of the sauce had been dumped into the trash along with the previous tortilla.

The customer behind me ordered the same thing, but had a different person making theirs. It looked a lot different than mine. It had...