Sunset Grill — Restaurant in Aurora

We came here for a quick breakfast. The restaurant had roughly 11 tables full out of their 20 tables. About 6 of them were already served with food. We were told to pick where we wanted to sit.

After sitting down, it took a team of four servers 11 minutes to approach us and ask if we wanted coffee. There were no napkins, no sugar or creamers and no cutlery on the table.

One server, who seemed to be managing the entire floor on her own, came over to check on us and asked what we needed. I told her we had already placed our order, with a different server. While this one server was clearly working hard and paying attention to the customers, the other three servers were wrapping cutlery, giggling, and laughing in the corner instead of helping her manage the rest of the busy restaurant. It was disappointing to see her struggling while the others appeared indifferent.

Unfortunately, I can't eat potatoes, so I asked for a substitution. The server was reluctant to offer alternatives, unlike other locations. I unfortunately ended up settling for coleslaw....for breakfast.

The food arrived relatively quickly, which wasn’t surprising since it was just breakfast food. However, my partner tried the potatoes and found they were clearly reheated and excessively salty. As for my pancakes, they were stale and obviously reheated from the morning, which was very disappointing.

Something that really stood out was when a different server (not the one who originally took our order) temporarily left a chocolate milk on our table that was meant for another customer while she went to ring in our order. She later retrieved it and brought it to the correct table. While I’m sure it was just an oversight, it did seem like a potential health code issue and made me uneasy. I’d recommend that the staff be reminded of proper handling procedures to avoid situations like this in the future.

Overall, while the one hardworking server did her best under the circumstances, the lack of teamwork from the other staff and the poor food quality left...

Had a very unusual experience at this location. My family and I went in this past Sunday around 11 AM for brunch for a birthday celebration. We were a family of 6 with kids. We went in and the server noted down our food and drinks. Usually the food comes out first for kids as they are naturally curious, however, the food came out quite late as compared to the adults. Either way, it was fine. However, when we paid the bill and sat back down to for gifts - the server came up to us and asked if there was anything wrong with the service and then proceeded to ask why we only tipped her a certain amount and explained that she now had to tip out. Keep in mind that this was when we were doing our gift giving process.

I strongly urge the management of this place to do a better job training the staff and to revisit the tipping system that is currently happening as it seemed like she was unhappy and upset by it.

I have never in my life had a server come up to me and ask me why I didn’t tip more and ruin an experience with my family and I highly doubt customers would want to come back to any resteraunt where this would happen.

I have tried calling and getting in touch with the manager to no avail. Safe to say I will not be coming back here and will spread the word about the service at...

Normally I have had a good experience coming here. Today was not one of those days. A young waitress Nikita happened to be our server. I would say it took at least a good 10 mins before we were even offered the menu. Upon getting it we were not offered coffee or even had utensils until we had to ask for both. When the food finally came items were missing , didn’t ask if we wanted a refill on coffee and just disappeared, we had to ask other servers for stuff and only then did this person wake up. When the extra items like jam were provided it was thrown on the table and she once again disappeared not asking if we needed anything. Most interaction we got was when it was time to pay the bill.

In the food industry service is a big portion of the value and why people come back. This service was well below par. I would suggest that you hire employees that actually want to be there. A smile and good service through the meal goes a long way. We have been coming here for years so I know this isn’t the standard. I give this a 2 because the service was just that bad and not the feeling you want on a Sunday morning breakfast. I suggest you invest more time training these younger employees to avoid this...