Burger King — Restaurant in Burlington

Dependable product, decent value, competent staff. What's not to like? Have to say, their obvious Canadian burger chain competition is rapidly being outperformed by these guys, despite the more limited offering re toppings.

....... OK, that was then. N.O.W.... not so much. Maybe not at all. There may have been a change to the franchisee, not sure. There's a "Redberry" logo out front. Large owner of lots of franchise restaurants of many brands. Known for efficiency (they're real cheap!). Burger tasteless except for lettuce, tomatoes, pickles, onions. Even they couldn't screw those up. Bun at least was not totally crushed. So for a whopper, drink, poutine combo one napkin. One. None in front of the counter. No ketchup. No salt. Sheeat. Had to ask for more napkins - got two. Sheeat. Cheap cheap cheap. Now, poutine. If which much I know. Really - I'm a food scientist and was once specializing in food service. Fries - typical ok BK fries... BUT very off taste. Either burnt oil (a foodservice sin - it's actually toxic) or cooking nuggets etc. In the fry fryer. Flavour transfer, soft fries, yuk. Poutine smelled like varnish or gummy old oil stuck to a can. Gravy is insipid, snotty (transparent, shiny, poor cling like a cheap cornstarch gravy) and forgettable. See, I forgot it already. Just a lingering tinny taste of chemical umami. Cheese curds! OK, former cheesemaker here - I've made curds. I know good curds. I've tasted newly born cheddar curds, salty, squeeky, milky sweet and tangy - best right from the vat at 4 am. And I've suffered the worst you can imagine - old, corky, sour, gritty, dessicated, and on and on. These were maybe 5/10 on a good day. Poor shape, big lumps, dried and translucent outsides - all the signs of pre-portioned frozen curds defrosted too soon and held too long. But they seemed somewhat cheddar-like. Melt was a bit sloppy too. Fits in with this diagnosis. I should have known better - the pictures are sooo pretty. Blew 12 bucks on what we food guys call "gut fill". My world became just a little sadder on that grey winter afternoon. Thanks Burger King....

Worst fast food experience in a couple of decades. Positives? No food poisoning, I guess.

1. Whopper was burnt around the edges and super dry.
2. It was 11:40 AM but my kid's chicken nuggets and chicken fries were so ridiculously dry I wondered to myself if they were reheated from the previous day?
3. The male manager tried to charge my son $0.49 for another 5ml plum sauce despite having ordered two orders of chicken dishes. Note to manager - if you didn't serve super dry product, the customer might not need more than one dipping sauce for two orders.
4. The drinks (pop and water) were warm because the ice machine was broken. Rather than refund everyone for their drinks until they fix their broken machine, the male manager's solution was to give every customer a couple of ice cubes from a block they purchased from a gas station. The drinks were warm. The next customer also noted that the drinks were flat as well as warm and that she didn't think getting a small "glob" of ice was satisfactory. The manager started arguing with her saying that's how they got the ice from the gas station. Sure - just blame the customer for everything that's substandard. See how far that gets you. After arguing for a couple of minutes with no apology - he kept saying "that's how ice is and how they get the ice", she decided at that point to demand her money back. I wish I had done the same. Just a terrible overall experience.
5. Life is hard - things don't always go your way as a fast food manager. But being rude and disrespectful to your customers is not the way to handle it. A smile, an apology and a promise to make things right for your next visit is how you handle things.

We will not return to this location - unless we see an "Under new management" sign somewhere. This manager should find employment elsewhere. This isn't in...

I can't win with this location. I never go here! I used to - but when their customer service is terrible and they get the simplest orders wrong, or they don't put extra ice in drinks when asked it makes for a terrible experience. Everyone looks angry and they make no eye contact and accuse you of saying something you didn't and that's why the order was wrong. Today, after not going there for months because of their history of horrible service, I thought ok, what can go wrong? I just wanted a large diet coke with ice. And knowing they never get it right at the drive-through, I went in to order it. I went to the fountain to fill my cup with the normal amount of ice (which I never get here if I order through the drive-through), and I go to fill my cup with diet coke and it is all watery. I mention that to them and they get mad at me. They then said they were out and the order is coming today. So they suggested Coke Zero which is a totally different flavour that I cannot actually stand but got anyways but what I really wanted was a refund. They need to put a sign on the fountain saying out of order. That would have completely changed my decision and I would have gone elsewhere. I always go to the McDonald's up the street. They are amazing! Good old fashioned customer service - happy people. Great conversations! A wonderful experience. Here? AWFUL! AWFUL! AWFUL! AWFUL! AWFUL! AWFUL! They don't care....