Good Earth Coffeehouse - Sunridge Mall — Restaurant in Calgary

Deleted old one and adding a new updated one:-

I’ve been a regular visitor to this cafe for almost two years now, typically stopping by in the evenings after work. I’ve always enjoyed the ambiance and quality of service here. Although some of the long-standing staff have changed, my overall experience has remained consistently positive.

There was an issue once by one of their employees behaving very rudely and that might have been the last day for me to come back here but I want to acknowledge how swiftly it was addressed by their regional manager, Vaibhav. His prompt resolution and professionalism were greatly appreciated. Thank you, Vaibhav!

I’d also like to highlight the exceptional service provided by Harpreet Singh, a relatively new team member. As a hospitality student, Harpreet applies his knowledge and skills brilliantly, significantly enhancing my visits. His attentive and courteous service has made a noticeable difference, ensuring each visit is both safe and enjoyable. Thank you, Harpreet, for your outstanding contribution!

Additionally, I want to mention Elisa, a tenured staff member who has always been a pleasure to interact with. Though I don’t see her as frequently due to my evening visits, her remarkable service has been a key part of my positive experiences here. Elisa is a true asset to this cafe.

Both Harpreet and Elisa are invaluable to this establishment, and their dedication truly elevates the overall...

Generally, I've had positive experiences with food quality and service when ordering coffees in person at Good Earth. However, my encounters with their Doordash service have been consistently disappointing. Over the past few orders, I've faced three separate incidents that raise concerns. I don't know if the workers become negligent or lax when dealing with DD orders, but I ordered an iced latte the other day and it LITERALLY smelled and tasted like expired milk. I thought maybe I was tripping or something, so I had my sister and boyfriend try it, and they spat out the first sip they took. Also, there seem to be issues with keeping their menu on Doordash updated. Twice, I placed an order and completed the payment, only to receive a notification that the item was not available in-store. Instead of providing a full refund for the unavailable item, they replaced it with something I hadn't asked for. For instance, I ordered a chocolate twist danish for $5.70, but they didn't have it, so they refunded me only $2 and substituted it with a coffee walnut muffin. I'm just wondering how everything would play out if I had a severe nut allergy. This lack of proper communication and consideration is ridiculous and could be a major problem for customers with allergies or dietary restrictions. I hope that Good Earth addresses these concerns asap and ensures better consistency and communication with their...

Today I just wanted to have a cup of coffee at the after noon at 2:25.

Their was a lady at the front of the till, she took a while to get their and not paying attention to the other customer.

When she finally got their I said hello, she said hi.

Anyways I asked her for a medium iced coffee with caramel syrup with regular milk, no oat milk she was like " what what what?" " hold on a second, so it's, " and she started counting the order as I said it.

But when I asked for if she could put just a splash of milk, she said " and theires milk up at the front?" In a very rude way.

I said okay, but could you please put me just a little som she put her hand up and said " stop ". " anything else? " it's like she doesnt want to hear it. like go away.

After paying. I told her assistance not to sweet, she told her and the taste... VERY VERY sweet, caramel syrup way to intense. So no thank you not coming here ever again. Rude and unacceptable before you have this job go fix your attitude. the one who she was talking to me. No respect for the customer.

These people aren't...