Tim Hortons — Restaurant in Calgary

Last Saturday April 3, 2021. The staff name yong, has a bad attitude with the customer even I am collegue in the superstore. I was suppose to buy a sandwich of roast beef it was a new product of tim horton and I was curious about what is the taste or it is good. I buy and I remember I have tim horton reward, I remeber I have a tim reward so I am ready to load up my reward and he was waitng because the wifi is too slow. then one customer line up behind my back. He was shouting with the customer while waiting to load up theire rewards. It was not nice attitude to shout in front of me. So I did not bother in that manner but the way to tell to the customer there is no pleasing gesture. Then I ask him to cut my bread eventhough it was small bread but still you can cut it with bread knife , He is arguing with me that it can not cut it. Then he cut it but when I was suppose to eat the roast beef there is no sauce. I was so hungry on that time because I did not eat my dinner yet. I was so upset because I have only 15 minute break, He is wasting my time. Then I bring it back to him I told him there is no sauce, his attitude again told me there is no sauce on roast beef. It is not nice to have a staff he doest not even know what his doing. I told him I will not get this one and make me another new one. He does not have a good customer service , he did not even saying say sorry for what he did to his customer. It is very ungratefull. Better he need a training for a good customer service . I hope he will be better when I am buying again...

Well. So rare, absolutely horrible service. Coffee was hot but yikes. When I walked up there was no one present at counter, i waited. I rang the bell once ..and gently cause they cannot be far. She lumbers out and says that damn bell I'm gonna throw it out. Well considering I waited 4 minutes before I rang it. Then she is like mumbling her words and seems very disinterested in helping anyone.. then asked my wife a question, who did respond saying milk not cream. The counter lady then says to my wife Well I can't read your mind!? Then she skipped over even asking if had rewards or points. Then hearing me mention it says Well it's too late you need to be faster to tell me. Ya won't stop in here again.no name tag , and oh the number of times she put her bare hand on her...

Visited Tim Hortans last week(located in superstore deerfoot meadows). Ordered a round croissant sandwich. But what I got can be seen in the picture. On showing the sandwich to the staff ( I guess his name is Yong). I was told this is how I get the sandwich as there are no round croissants available. If there are no round croissants then why aren’t the customers informed. The staff said there is nothing that he could do. Really! he could do nothing? The behaviour of the staff is very RUDE and this is not my first time experiencing such kind of service. Either the bagel is burnt or there are things missing in my sandwich. Every time I let it go but this time I had to write about it even though it’s a week later....