Wendy's — Restaurant in Calgary

I’ve never had such awful customer service… for the last few orders (my kids always asks for Wendy’s so sometimes I am able to make it happen) I have been given large servings of chilli that I did not ask for and so many items missing… so finally today I decided to phone the actual restaurant and explain the situation. I have worked customer service/ Human Resources my entire life so the last thing I do is call with anger or disrespect because that’s just ridiculous. So I called with a call collected attitude trying to explain the situation to this so called manager. From the get go this women would not stop talking over me. She wouldn’t even let me explain anything to her. Called me a liar because I wasn’t able to give her the receipt information because I found the one that was attached to my order was infact not my order. It didn’t even have most of the stuff for that order either. I said to her “ma’am, I do not appreciate you speaking over me while I’m trying to answer your questions. In fact it is coming off unprofessional. I’m trying to answer you but you’re refusing to let me speak.” And she yelled at me to the point where it was just noise, no words and then she hung up on me. I am so beside myself with the amount of disrespect and unprofessionalism. I’ve had some bad customer service before, but not like this. How this women is in a role of leader ship is beyond me. Do better and hire someone that is actually fit for the job. Bet one of those kids would make a better manager than this women. Someone needs to be promoted. Absolutely disgusted with how I was...

I have left hundreds of reviews but rarely of any fast food restaurants because, well, it's fast food.

This Wendy's, however, was so terrible that I felt obligated to leave a reviews.

Service is slow. Period. The drive drive-thru is slow. Everything is just slow and inefficient. It takes forever to ordere your food and it takes just as long when you pull up to the windows to get your food. Easily looking at a 20+ minute trip from the time you get there and order to the time you actually receive your food.

Poor service I can put up with but only if the food is good. In this case and specifically at this location the food quality is poor in my opinion. The fries are absolutely small especially when compared to other Wendy's locations - it's like they try and save a few cents by giving you less in order to stretch their own dollar. The burgers are definitely NOT like other Wendy's locations as well. They not only cheap out on the fries, but they cheap out on the lettuce, the tomato, the sauce, the cheese and even the patty doesn't taste fresh like other locations and yet the wait times, are absolutely horrendous.

I definitely suggest trying another location other than this one as this location, again my opinion, is the cheapest and slowest location ever. Not the typical Wendy's and definitely not what you'd expect from a Wendy's...

Absolutely the WORST location with the worst staff. They charged my credit card. $50.60 for the wrong order and then refused to correct their mistake by issuing a refund. They said that because they are a franchise they are unable to correct a mistake THEY made and that I had to “contact corporate” to get a refund. I have contacted corporate several times who have promised that someone connected to the management of this location would contact me to arrange a refund and apologize for the experience and not one person has called me and three weeks later they have still not issued a refund. My CC company has advised that I have to try and resolve the dispute at the “retail level” first before they will remove the charge and I have sent various emails, text messages, Facebook messages, Instagram messages, and of course actual phone calls. I recorded a video of the interaction as well and I have held off on posting it on something like TikTok in an effort to be reasonable and allow the management to make this right however they very clearly DO NOT CARE to make this right in any way. I strongly urge you to avoid this location at all costs. Wendy’s food is good but this location is absolute poison...