Pizza Pizza — Restaurant in Cambridge

Do not order from pizza pizza Last Friday I ordered from pizza pizza my bill came to $51.08 I ordered 2 panzerottis 2 cans of pop and the wing it box and in the deliver requests I make sure I'm stated im in Preston not heapler like there automated address finder says so when the driver came to my house I sat in my living room looking out to the street to make sure it's as hot as I can get it while waiting I play a game on my phone and look up to see a car but not sure of it being my pizza I wait and wait and wait while he looks at his phone finally after 10 min of waiting and making eye contact finally he bring it to my door and surprise it's ice cold I'm not the one to complain when something goes wrong I know people make mistakes but when I looked you in the eyes and you kept looking at your phone now I'm mad so I call head office and complained when the employee said they called me I was now more mad because my phone was in my had the whole time and I did not get one call so I asked to talk to the supervisor and she said the same thing so I got more upset and in the end she was nice and said she would refund me the cash I paid it would go Back into my account it would take a few days (knowing it would be my last time ordering) so I said thank you and ate my pizza but everyday after I would get a "call" but my phone would not ring and they would leave a message after 3 days of it I called back and explained what's happened the past days and they look me up and told me theres no reason for the calls and that I have a credit on my account for $51.08 long story short they don't care about there customers only the money and they would lie to cover up please save your energy and don't order from...

🍕 I actually ordered my pizza over the phone and they only have 1 line to take orders in? I am not sure. Here’s the reason why:

They will start by asking with the phone number. They would ask which location im calling from and if i want pick up or delivery. I asked for pick and she asked me which location i would like to pick them up and I chose this location (Hespeler road) .

Therefore, they maybe have a hotline for taking pizza orders over the phone and then let the stores know? I am not sure.

🍕 The lady who i was talking with is shouting over the phone which is not really pleasant to hear. ( I am not sure if she can hear me or maybe it’s noisy on her work place that she have to shout. She doesn’t seem mad, she’s just shouting on the phone which hurts my ears.)

🍕 15 - 20 minutes wait time for picking up my order is not bad. So i went over the store and while waiting outside for my pizza, i saw the delivery guy carrying the box of pizza diaganonally, So imagine all the toppings on that pizza going all in one side or maybe the toppings are in now stuck at top of the box.

🍕Anyways, their pizza is good and crusty when newly cooked ofcourse. The dough is not overly thick...

This is the WORST customer service experience I have ever had in my life. I attempted to order a large cheese pizza at 12:15am last night, they told us that our delivery would arrive within 50 minutes or else it was free. We never received a call confirmation of our order until we called back multiple times where we were hung up on several times. Finally we were told our pizza would arrive in 15 minutes when another hour passed without pizza or even a phone call. We attempted to contact again 12 hours later and were hung up on several times after being told that the “driver attempted delivery” when we have VIDEO PROOF of no car or driver attempting delivery to our house. We were hung up on many times by the customer service and were completely refused from getting our pizza for free after it is in their policy that we receive our order within the said time frame. We received absolutely nothing 12 hours later, no pizza or even an apology for providing such terrible service. This was a horrible waste of my time attempting to purchase from this business and I would give 0 stars if there was that option. Do yourself a favor and go to the Domino’s...