Starbucks — Restaurant in Collingwood

pre ordered on mobile. by the time I was able to get to the store and inside was 25 minutes. the drinks weren’t ready yet. I waited inside in a crowd of people for 15 minutes. already a 40 minute wait. was getting no where so I went back onto the road and waited for the drive thru. awful set up for this drive thru as you have to wait on the road in the middle of a busy road, and if someone on the opposite side cuts in front of you there’s not much you can do.

waited in the drive through, got to the speaker, the girl informed me it would still be a 26 minute wait, and that I should go inside I wait. told her I already waited over half an hour inside. she said she’d “help me out” by making my drinks. waited 15 minutes at the window while they made two drinks.

awful experience and an awful location. if we hadn’t already prepaid in app for the drinks, would have left. but not throwing away $17 for...

For 2 yrs I was going in sometimes twice a day paying for a grande latte in a tall cup so I'd get two shots and the milk at the Starbucks in the Metro. Even then I was walking out a lot of the time with 1/2 cup of coffee and wasting my money. Someone from corp said, you need to ask for a wet doppio macchiato - 2 shots, some milk and foam. The manager there just doesn't get it - refuses to give me an inch of milk and pours the extra milk down the sink IN FRONT OF MY FACE - thinks its a better idea to waste it than just give me the 2 fingers of milk - what was left in their frother. Says that would be a latte ... NO IT DOES NOT. I would still be walking out with 1/2 cup like I was when I was paying $5+ dollars. Since when is an inch or even two of milk worth $2.50? That the customer service and loyalty you get for being a good customer...

I wish I could give more than 5 stars! The only way to describe the Starbucks Metro location in Collingwood is a feeling of meeting up with friends every time I stop in! I'm greeted by name with excitement in their voices and joy in their expressions, no matter the time of day. I look forward to each visit I make, and leave feeling completely filled with gratitude!

Each member of the staff are friendly, diligent, thorough, and exceptional in the work they do. I really CANNOT find the words for all of what Donna does to make this location the one to visit! From the training she gives, to the way she ensures the location is kept neat, clean and inviting is phenomenal.

No drive thru can compare to the service you recieve at this location! Walk-in, and you wont be...