The Tannenbaum Restaurant — Restaurant in Downtown

We made a reservation for 6:30, got there fifteen minutes early and while they had tables empty, they seated us at the bar to let another table finish up in order to seat us there (which I thought was a bit weird but anyways).

Breakdown of review (if you don't want to go through the entire list): poor service in terms of wait times and getting your food, food price doesn't seem to match what you get on your plate, and restaurant could have been overwhelmed since it's new and didn't expect so many customers. The food tasted good, but I don't think I'll be going back.

Pros: food was good. I originally ordered the veggie German dumplings but halfway through waiting after ordering, they said they didn't have them so I ordered the veggie schnitzel instead. My partner ordered the bratwurst plate.

Cons: it took almost an hour for us to get our food. This is not an exaggeration. We decided that if it got to exactly 60 minutes, we would leave; luckily it came just before that. many other diners who were there before us waited a long time for their food too. our plates cost $20-25. As another reviewer said, with the price per plate being that much, I was expecting more food on the plate but I was full after eating it, I just don't think it needs to be $20. My partner said the sausage on his plate was good and definitely homemade but everything else on the plate was simple enough (steamed veggies, potatoes, red cabbage, sauerkraut) that we still don't understand why it would cost $25. The potatoes were also slightly undercooked. I'm not sure of the ventilation in this restaurant, but at one point, they were cooking something in the back and my eyes started burning because it got very smoky. I was really hoping they'd open the door or a window but that didn't happen. they only had one waitress helping an entire packed restaurant, which was crazy. She was a true champ (I think her name was Melody) and I think they definitely need to hire more staff because it was insane. another reviewer said maybe they opened too early- it's possible. I don't think they anticipated that the restaurant would be so busy on a Sunday night, and I think the restaurant was overwhelmed. After forty minutes of not getting food, we were given some bread as well, like the other reviewers. It was good but seemed more like something given to placate us after waiting...

The floor dining area is very spacious and nicely decorated. Tables are set nicely and there is a pleasant and open atmosphere .

Our server and the one that sat us was a younger woman and she was very nice and receptive to our requests and any questions we might have had. She was very busy serving all the other tables as well so at the end of the dinner was a bit hard to get a hold of for the bill but she must have had a sixth sense as she came with the bill thereafter.

There was another older server who briefly came and removed one of our plates but other than that we had no interaction with her. We kind of felt she was deliberately avoiding us as I don't think there was any eye contact at all. (Maybe being over sensitive? As we were the only Asians in the restaurant at the time- you decide..)

Other than that the food 1 felt was delicious we started off with prawns in garlic butter herb sauce. These are very flavourful and cooked perfect, The beef rouladin was tart tender and full of flavor; the schnitzel was very thin.. thinner than I prefer but it wasn't over crusted and tasted good. The sausage I feel was the best. One of the better sausages I think I've had so packed full of flavor and so delicious I saved it for the last few of my bites. The spaetzle seemed fresh and homemade this I can't verify as I'm no expert but it seemed so. The accompanying sauce on the proteins was just the perfect amount and was good. My wife had the steelhead trout dish which i don't have much input to describe here.

Last was the blackforest cake. Best one l've had in awhile. A few months back I had reviewed Old Bavaria Haus and their cake used to be good before they were under new management now its a store bought piece of ** yeah anyways. This is the cake from before which I missed. Beautiful soft cake pleasantly moist cherries, cold creamy whipped cream and all together the right sWeetness...heaven. so hard to find Good black forest cake. Wife had the cheesecake, which was light and delightful in its own rights but my mind can't get off of the blackforest. Definitely a...

They gave us a time limit of an hour and a half abut didn’t take our order until just over 30 minutes after arrival and we didn’t receive or food until an hour after placing our order. If they had tried to enforce the time limit I would have made a big deal at that point. During our time there no one came to see if we wanted more drinks, my Nonna’s coffee never got refilled after making her wait 25 minutes for it in the first place and overall the service was actually pretty bad. I’ve been serving for almost 20 years so I get it, sometimes you’re slammed but there’s steps to take in between taking and order and delivering an order that need to be taken to ensure guest satisfaction. You need to tell people that food will be a longer wait. You tell them that their meal is coming, it will take a little longer than expected but is there anything else you can get them in the meantime while they wait. It’s just common courtesy as a server to practice that behaviour. On top of that, if guests are going to be waiting a longer time for food, the food that they’re served should be hot upon arrival. Making guests wait a hour for food without any notice isn’t great, but it’s absolutely unacceptable for them to receive cold food after an hour long wait. The food was pretty terrible too. Undercooked vegetables, dry and overcooked meat, dry potatoes, flavourless and soggy Spätzle all served to us lukewarm or cold. The only tasty thing on the Menu was the blaukraut but the rest was not palatable. It kinda just added insult to injury for all of us that we had to wait for such lacklustre food. My sister planned this birthday dinner for my nonna and I could see how sad she was when food took so long and especially after everyone started to complain because the food was terrible. I don’t think any of us will be returning to this restaurant when there’s the Old Bavaria Haus or even the Italian Restaurant Piva we could have gone to. All of us came over an hour out of our ways to go here and it was...