COBS Bread — Restaurant in Edmonton

I genuinely don’t know what we do wrong at this store. We come in at regular hours. We are polite, smiling, and just wanting to bring home some bread. I have no idea the reason my partner and I get the reactions from staff that we do. They are always short with how they speak and act like we are an inconvenience. I’ve worked in customer service long enough that I give people huge breaks. Huge breaks. It takes a lot to actually sign on to Google to leave a review for a place I frequent at least once a week.

Yesterday was honestly the final straw. My partner and I went in to get our usual bread. As the person (receipt said Joseph) went to go cut our bread, we saw a loaf of bread that we decided we wanted (I mean how do you pass up beautiful bread in your face). When they came back with our bread - tell me what this person did a full neck and eye roll - right in front of us - before asking curtly “thick cut too?” When we mentioned grabbing an extra loaf. We both looked at each other like did that just happen? They went off to cut the bread. Upon returning they immediately said “Is there ANYTHING else I can get for you” while looking so inconvenienced. In a perfect world we would walk up and order like the Soup Nazi in Seinfeld, and be done - but guess what. There is a display case in front of us and people make last second decisions - and should be able to do so without you giving the most unprofessional look of your life.

We are pretty sure they caught on that their attitude was atrocious and very politely said “thanks guys have a great day!” Too little too late.

I wish this was the only experience of terrible customer service at this store. We’ve gone to many other Cobs breads in both Alberta and B.C. and have Never been treated like this. Maybe it’s because they are bringing home problems to work. Maybe they don’t like serving gay men. I don’t know. All I know is that was the last time we will go to this store. There are too many other great Cobs stores, with the same bread, that don’t treat their customers like a hindrance.

Please teach your staff about customer service. I couldn’t care less about staff going above and beyond for me. What I care about is you just maybe doing the...

well, another disrespecting ruin my Friday. I just ask you a simple question with good attitude. How is it? The bread or bagels and you give me really negative respond and really I want to say very positive things about the bakery because I’ve been in pastry and bakery not even once I never been moody this way. I know you wake up early and long week and Friday in the morning I get it, but you cant just be disrespecting customer like that, I’m counter professional disappointing. You really lost my appetite. Thanks for ruining my breakfast again and I really hope you can be better the people that work for the bread and this looks amazing smell fresh, but disrespecting your costumer I lost there appetite I give my bagel for the homeless thank you again ruined my breakfast I’m sure you are great workers always one of you lack of mood and work. You don’t wanna work then quit find something happy maybe a moody...

Food is great but the staff is off. I always get cringey awkward customer service. I went in and they didn’t have cinnamon buns with icing no big deal so I just asked for plain with a side of icing cash in hand to pay for the extra. Cashier looked at me odd and then suggested she just put some in if I wanted to wait 45 minutes. I did not have 45 mins to spare let her know to which she continued to scold me for taking the latter and not sitting around for 45 minutes for fresh rolls I quote “I don’t understand why you won’t just wait.” Which I then had to remind her I do not have 45 mins to hang around. Another time a gentle man followed behind me and I had ordered. when the man ordered the woman looked at me and got disappointed and said she had given me the last large rolls because she assume we were together. Made for a very awkward exchange with the gentleman who looked very disappointed. We should not...