Papa Johns Pizza — Restaurant in Edmonton

In the past we’ve had success with this Papa John’s location, however after today we probably won’t be ordering again. We ordered off the app and was told it would take 45 minutes. After 55 minutes, and about 20 minutes of the app saying “out for delivery” (app said the pizza would arrive in 4-14 minutes) I thought I should check if it was delivered at the door. It was left at our door in -30 weather and the app still said it was “out for delivery.” The pizza was cold and hard by the time I took it inside, so it would have been outside for a while. We even called the location to talk to them about this and they refused to rectify the issue. If we had just been waiting for the app to tell us our pizza was delivered, who knows how long our pizza would have been outside for; even after we talked to them on the phone, the app still said the pizza was “out...

Please read to the end for a wonderful example of how great this place is. We order pizza from Papa John's about monthly and always from this location. The delivery is always early, the pizza hot and driver's polite and courteous. Tonight we ordered a large and a medium pizza and as usual it was delivered 15 minutes early. While the door was open, one of our dogs was trying to get out and the pizza fell out of the box and onto the floor through absolutely no fault of driver. We assured him it was our fault and we would deal with it. Within 20 minutes, the driver had returned with 2 extra large pizzas to replace the 1 large which had fallen and while completely unnecessary, it was so very much appreciated. Thanks so much to you great folks, and we'll continue to be very...

The manager here is outstanding I had 1 complaint awhile back ago and since then he has always overseen my order his staff pays such great detail to not have issues with my order. They greet us at the door when we pick it up. The manager always follows up with us to ensure nothing but the best. Honestly cannot say enough of this store will 10/10 only order from this location. The manager is outstanding best customer service in a long time. You truly don't see that type of genuine care anymore from the food industry This locations nails...