DownLow Chicken Shack — Restaurant in Electoral Area A

Wow BIG BIG disappointment.

This was the 2nd restaurant I took a risk going based on supposedly 4.5-5 star reviews in the thousands. To be fair, those reviews were for their commercial location but I figured how big could the delta be since it is their second location. My risk did not pay off at all.

Pros: service was excellent and a good location, interior was clean and roomy.

Cons:

Food was just AWFUL. Chicken: grossly over-seasoned. When I asked for the Medium spice level, I was NOT expecting them to be drowning several kinds of herbs and spices on my chicken to the point when I took my first few bites I wanted to puke it was so salty and all I got was a mouthful of seasoning. How is this OKAY? I also didn’t like that the chicken was stored openly under a heat lamp and not in a proper oven, god knows how long the chicken had been out there.

Fries: over seasoned as well, over fried and it just wasn’t fresh. Stale fries. Threw it out after a few bites.

Slaw: I threw the whole thing after 1 bite. Who ever decided that cumin seeds and vinegar were going to be good combo in a slaw? Awful fasting and the salad had a brown tint on it again not sure it was fresh.

Go to a K fried chicken place for fresh made-to order chicken and they don’t season with a million diff spices so the actual fried chicken flavour can...

RAW. Very disappointingly raw. I loved the commercial location and now that they had opened another shop up in my community I was so excited to try it. I got not a little raw and needed to be cooked a little bit longer chicken but VERY FULLY RAW chicken. It was really disappointing and I was shocked at how this could happen. It was very bad and super unsafe. I was exhausted from my exercise and didn’t eat all day so I was starving. So I got DL chicken to eat and ate it while watching Spider-Man. I guess I wasn’t paying attention until the texture got really weird, and then looked down to see full on raw chicken… I was horrified, spat it all out, and tried to induce vomiting bc i didn’t want that in my body :( i wasn’t successful… I felt absolutely sick to my stomach the next morning and was exploding my guts out. I still feel terrible and kinda sad… however, the staff that talked to me when I went back to show them were very nice and was not any of their faults but the fryers. The manager Connor was very nice and really sorry and I told him it wasn’t his fault. The staff at DL UBC are pretty awesome. Just an unfortunate mistake… I hope it never...

Came here tonight with some friends for an event so decided to have dinner here beforehand. It's my first time here, but my 3 friends have been here before. The atmosphere and energy in the place was fun and upbeat. When I told the cashier it's my first time, please explain to me the level of spicy that comes with the chicken....he yelled "we got a first timer here!", and everyone in the back kitchen started shouting and cheering. That was different and created a fun atmosphere. Let's get down to the chicken review 😋. I ordered 2 piece with fries for $16.90, since I already had a drink in hand from somewhere else. I got it medium spicy. The chicken came with a slice of white bread underneath!? I was too carbed out to eat the bread. The seasoning and spice on the chicken was very tasty. It wasn't spicy at all, I liked the aroma. The fries were over fried, cause I don't taste the potato in it. Fortunately the seasoning made it easier to eat, so because of that I gave 5 stars for food since there's no 4.5 stars. My friends all got the chicken sandwich or the waffle burger.....they loved it. Guess next time I will...