Second Cup Café — Restaurant in Greater Strathcona

For the most part, I have no issues with this store. However, there's 2 things I'd like to point out. When I discovered the red velvet cake here, I came back 3 days(evenings) in a row to buy it. But it wasnt until ny 4th visit in the morning to grab a tea before going to work that the lady told me about the rewards card. Okay, I came in 3 days in a row and was served by the same barista and not told about the rewards I was missing out on. 😐 Second thing yesterday I went in for a slice of the red velvet cake to go. I get home and this cake slice that is so stale, it was hard like a rock, I don't know why I was even served this piece of rock that should have never been in the store in the first place, nevermind been served to a paying customer! And at this point, what am I supposed to do? Go back on the bus to go complain about this in the store? It was...

My daughter and I came in to treat ourselves to our favourite drink and some dessert. Unfortunately we were left very disappointed with the quality of both. Our iced coffees did not come out well and both cakes were old- the lemon loaf was very dry. We spent a lot of money to end up sharing the one coffee that came out okay and everything else just went to waste. The only good part was that the worker was friendly. Otherwise,...

The staff at this location are really unfriendly :( I was a regular here for years but won't be coming back anymore at all. You guys just lost a 15 year customer. To the owner, please put more care into the training of your staff. I really want to support second cup because they are a Canadian, locally owned company but I will be driving to another second cup now. Oliver square second cup is the second worst second cup...