FOUR20 Whyte Ave — Local services in Edmonton

This is my favourite store, and I’m a regular customer, usually stopping in once a week or every couple of weeks. I’ve always appreciated the friendly and knowledgeable staff, which is why I keep coming back. However, my recent experiences with a newer employee (working around 5 p.m. on October 24) have been very disappointing.

I’ve been helped by this person a few times now, and each visit has left me uncomfortable and frustrated. Their customer service feels cold and judgmental — they’ve made unnecessary comments about AGLC protocols, insinuating I’m doing something wrong in certain circumstances (like giving her my ID or putting things in my bag after purchase??). She’s also made a number of comments on how long the transaction was taking, and that she wanted me to be quicker as she had other customers to tend to. It often feels more like an interrogation than a friendly interaction.

In previous visits, they’ve also responded to product questions with condescending remarks and tone, using phrases like “obviously,” which comes across as extremely rude. My partner even noticed the same behavior unprompted during our last visit.

I rarely leave reviews, especially negative ones, but I think it’s important to mention when something happens (multiple times) and affects the great reputation of a place I genuinely enjoy. The rest of the team here is amazing — welcoming, professional, and always helpful — but this particular employee does not reflect that standard. If I were the owner, I’d...

Pretty decent selection, though prices are a bit high.

I took off a star because the last time I was in I was told there was a Whyte Ave discount, as many stores on Whyte give each other discounts. I just needed to bring a pay stub to prove I worked there. The person working there was quite unhelpful and just said I don't know and that was that. I also needed help with making an account and said I already signed up but wasn't asked to make a password. They just said try forgot password and that's it.

The guy I interacted with about a month ago was fantastic. The person this time just seemed like they didn't want me to be there. I'll still shop there because we like to support each others businesses, but the person working there tonight needs better customer...

Genuinely the worst and unwelcoming experience of my entire life. For all those pride flags I really thought I’d feel safe there but the staff is not gender inclusive at all. I felt very unsafe and on edge. I didn’t catch his name but the staff member who was closing on Tuesday night (older gay man about 45) was very rude to my partner and I. He snatched my ID and took it for way too long. It’s like he didn’t believe it was mine… I’ve never had that issue before. He was about to bring up the gender I just know it. He was very rude and on edge towards both of us after the ID. I felt very unsafe. When we wanted to buy prerolls, he got very angry with us and tried to make us feel guilty for interrupting his cycle count. Will...