Go for the kittens. Save the kittens. I loved the concept and I give credit where credit is due; the cats are well taken care of. We arrived a good 5 minutes before our booked time to ensure we had our full 50 minutes of time. There was another customer asking questions when we arrived, so we browsed the cute little cat themed items for sale. You are given this little alarm that beeps once your 50 minutes are up. We didn't end up being allowed into the back room until 5 minutes past our booked time.

I think the owner is honestly what messes this whole place up for me. There are people that just don't have customer service, she is one of them. She strolled in while we were relaxing on the couch and the interaction was pleasant enough. However her first go to for small talk is complaining about other customers who experienced disappointment during their previous visits. This is a first flag. Clearly looking for validation for the choices she has made that frankly benefit the cats.

We were in the back with another 2 ladies whose alarm went off at 10:50 am. They proceeded to pack up and leave. They were there before us. At this point the owner tells us our time is about up as those other girls were here for 50 minutes like us. When we told her our beeper didn't go off, she then blames the girl at the front counter for never using it properly as to why our beeper hadn't gone off. She assumed we were late and stated they dont extend time to those who were late, which was not the case...we were early and expected our time to start once we were in the back (especially because the hold up was not due to us). The other couple arrived early she explained...so then they rightfully got extra time? But we were just told they don't give extra time? She then said there were others waiting. The website said they accommodate 10 people in the back. When we got up to leave, there was literally 2 people in the store....had the store owner allowed us our paid for 50 minutes we wouldn't have been over crowded. It just didn't seem like a fight to me?

It's not something I was going to argue about as we already decided to not spend further money there. She asked me if i had a problem to which i said no and thanked her. When we tried to explain everything she was very argumentative and you could feel the aura of the room shift. Acting like a crowd of people were waiting. , then fix your booking system. We went with the intent to purchase something for the road and left just disappointed. Feeling like we were accused of stealing time we paid for when it wasn't our fault we didn't get our paid for time...everyone is cut off at 50 minutes...except for the couple ahead of us? Then excuses about people waiting for us to leave when she wasn't at capacity. Then blaming the store front girl instead of just using technology that works properly then?

It's a lovely idea, but the experience is not what you'd expect unless the owner truly learns some manners.and etiquette.