Piatto Pizzeria + Enoteca — Restaurant in Guelph

My first visit to Piatto went spectacularly. I went around 3pm on a Saturday for a solo lunch, and I was greeted promptly when I entered, there was no wait and I was able to grab a seat at the bar. The bar was spacious and inviting, and the bartender/servers were friendly and approachable yet not too chatty which is the style I like. Nikki took care of me, she always had a smile going but seemed genuine and real as well.

I went for the $15 lunch special (until 4pm) which include a small salad of your choice and a 9" pizza of your choosing. To my surprise, there was also a happy hour (3-6pm) special that included a 6oz house wine with a small appetizer. For the beverage I chose pinot noir (I am a wine novice so I have no idea about pairing, I just like what I like) and zucchini fritters! I definitely was almost done my fritters before I took a picture, which goes to say there were delicious. They were packed with flavour and had a delicious dipping sauce on the side.

Next, my salad came out. It was light yet filling, and was the perfect size. The plate was a bit small so it was messy, but I also just might be a clumsy salad eater. After that course came my pizza, there was a modification because they were sold out of something so I had spicy salami on it, if I am remembering correctly. The pizza crust was airy and light, a bit charred for a bit of an extra punch, and the flavour combinations were superb.

The dining experience probably took around an hour, I was not in a rush so this was perfect, and I was also indecisive with my selection as there were quite a few inviting items on the menu. Overall, amazing and delicious experience...

Decent food, good drinks, extremely disappointing service.

I attended Piatto for dinner recently. The night started off well, with my fiancé and I ordering drinks. The pumpkin espresso martini was both ice cold and delicious. I was so impressed with espresso martini that I convinced my fiancé, who does not like pumpkin, to have a sip which she thoroughly enjoyed! Unfortunately this is where our night took a turn.

Our appetizer, the burrata, arrived and suddenly, without warning, our server became a ghost. The waters we asked for didn’t arrive. For the 20 minutes following finishing both our drinks and appetizer we were not checked up on. After finishing my drink, I was hoping to try their cinnamon old fashion but we were never asked if we wanted another drink or refill. At one point, we thought our servers shift may have ended.

When our server came to clean up our appetizer plates, we asked if we could have two dipping sauces for our pizzas. Thankfully, the water finally arrived with our pizzas. We then had to hail down our server for the dipping sauces. She came back with one. We then asked a different server for the second dipping sauce. Mid way through our pizza’s we then had to ask a different server for a refill of water.

This was an extremely disappointing experience considering my excitement in attending Piatto for the first time. I will probably attend piatto again; maybe in a year once the bad taste of this experience has left my mouth.

The food was good, we both enjoyed our drinks, but the service was less than...

I've been here several times, different days of the week and times (afternoon, evening etc). Service is always subpar. Last time I was there (a Friday evening) we came before the dinner rush. Restaurant was very pretty with candles and decorations, but so very DARK it's difficult to see the menu. Ordered a glass of wine from the menu, only to be told it was only sold by the bottle despite it being sold by the glass on the menu. Even after showing her the menu and it being there in black and white, she insisted they never sell that by the glass, only the bottle. I asked for my garlic bread to come with my dinner. It came at the same time as my companions appetizer. The powdered garlic was burnt! Very off putting. It was next to impossible to cut or even tear apart, it was so tough!! For some reason they serve it with a disgustingly sweet Donaire sauce. I ordered rigatoni with bolognese sauce. My companion the lasagna. The sauce was spicy, which neither of us were expecting. Despite the spice level, it was otherwise bland. There was no salt in the sauce and it was apparent the pasta was not cooked in a salted pot. It was supposed to be topped with Grana Padano, which was nowhere to be found, nor were we offered any tableside. The pasta was also not rigatoni, it was ziti. Not a fan of the thickness of ziti and probably wouldn't have ordered it if it was stated on the menu. Server never came and asked how our meal was. My Italian MIL makes...