Le Petit Chef - Guelph — Restaurant in Guelph

Dear La Petite Chef,

I am writing to express my disappointment and dissatisfaction with my recent visit to your restaurant. This was my first experience at La Petite Chef, and I had high expectations as I had traveled all the way from Egypt to celebrate our birthdays with friends and enjoy a beautiful evening.

However, the treatment we received left a lot to be desired. Firstly, I was surprised and disappointed when I was informed that my entire table was only allowed to be served one drink each and no further alcohol or wine was available. This restriction was not communicated beforehand and significantly hindered the overall enjoyment of our evening. We had hoped to indulge in a celebratory toast and try a variety of drinks to complement our dining experience.

Moreover, while enjoying our meal, we unfortunately discovered a fly on one of our desserts. This was highly unpleasant and not something we expected from a reputable establishment like yours. Such an oversight is concerning and tarnished the overall experience for all of us.

Given these unfortunate incidents, I wanted to bring these matters to your attention and express my disappointment. As a first-time guest, I had hoped for a memorable and delightful evening, but unfortunately, it fell short of my expectations.

I hope you take this feedback seriously and strive to avoid such issues in the future. I would appreciate a prompt response addressing these concerns and any steps you plan to take to rectify these shortcomings

Secondly

I'm writing to express my profound disappointment and dissatisfaction regarding the unfortunate incident that took place at La Petite Chef on Saturday night. It is currently 2:33am and I find myself unable to sleep due to the distress caused by this incident.

After returning from a month-long business trip in Munich, Germany, I was excitedly looking forward to indulging in an incredible dining experience with my friends, as we were also celebrating our birthdays. However, the evening took an unexpected turn when Jim, the bartender, seemingly discriminated against me based on my Indigenous background.

To my dismay, Jim overheard that I was a First Nations and Aboriginal man from Canada and deliberately chose not to serve alcohol to our entire table, excluding a single margarita that was reluctantly provided to me. Conversely, a lady seated next to us, who happened to be white, was freely served any alcoholic beverage of her choosing, despite her apparent engagement in consuming marijuana nearby.

This distressing incident left me feeling the most profound sense of embarrassment I have ever experienced. It is disheartening to be treated differently purely based on my cultural background, especially in a place that prides itself on providing exceptional service and inclusivity.

I kindly request that appropriate action be taken to rectify this situation, as I believe every customer deserves to be treated fairly, with respect, and without discrimination. I trust that you will investigate this matter thoroughly and take suitable measures to ensure that such incidents do not occur in the future.

Thank you for your attention to this matter, and I look forward to hearing from you soon to discuss the steps taken to address this issue.

Yours sincerely,

I hereby express my deep disappointment and concern regarding the lack of response from La Petite Chef restaurant, despite my lodged complaint regarding the dinner I recently experienced there. As a loyal patron, I believe it is imperative for establishments to acknowledge customer concerns promptly and appropriately, thereby instilling confidence and reflecting a commitment to exceptional service. Regrettably, my interaction with La Petite Chef has been anything but satisfactory.

On the aforementioned visit, I encountered a series of disappointing incidents encompassing both the quality of the cuisine and the overall dining experience. Consequently, I felt compelled to bring these issues to the attention of the establishment. Constructively, with...

POOR CUSTOMER SERVICE:

My experience with Le Petit Chef in Guelph was deeply disappointing, primarily due to the poor customer service I encountered on the day of my reservation. On February 28th, 2025, I arrived at the restaurant at 8:30 PM for my 8:15 PM reservation, having been delayed by 15 minutes due to traffic. I had called ahead to inform the restaurant, but no one answered, so I left a message explaining the situation and asking if it was still acceptable to arrive late. To my surprise, when I arrived, the door was locked and all the lights were turned off. I reached out to the restaurant by phone and initially spoke with a staff member who was kind and polite, which gave me hope that the situation could be resolved amicably. However, this hope quickly faded when I was transferred to a staff member named Fiona.

Fiona was remarkably inconsiderate and provided shockingly poor customer service. She immediately brought up the fact that I had rescheduled my reservation three times, seemingly holding it against me despite my explanations. The first change was due to a friend having walking pneumonia, and the second was because of a death in the family—both entirely valid and unavoidable reasons. Instead of showing understanding, Fiona dismissed these circumstances as if they were irrelevant, which was both unprofessional and deeply insensitive. When I requested a refund or the option to reschedule, she responded dismissively, stating that I had rescheduled three times as if to justify their lack of accommodation. I asked to escalate the matter and was told to reach out to a specific email address, which they promised to send but never did. When I mentioned I would contact them for a refund, Fiona sarcastically replied, “Good luck with that.” This level of disrespect and unprofessionalism is completely unacceptable in any customer service setting. The behaviour was so blatantly disrespectful that I had to conclude the phone call myself to prevent the situation from escalating further. While I am out $80, it’s not about the money—it’s about the lack of respect I received. It’s clear that Le Petit Chef does not value its patrons or their circumstances, and I would strongly advise others to reconsider dining here. This experience left me feeling disrespected and undervalued as a customer, and I will not...

If I could give no star ⭐️ I would. As someone mentioned the parking conditions are a horrid. By the time we found a spot in the pouring rain, we were there 3 minutes late and they started the video presentation without us. They were about to serve the first dish and brought us to our seats immediately rushing us to get a drink. I’m diabetic so we ordered flat as water, they served us bottled water $10 dollars 💵 a bottle and was not offered tap water, while everyone one around got tap in a glass carafe. And then we were asked how we would like our steaks 🥩. We told them we would like it medium rare. We thought that was settled, in a minute the server came back telling us despite we ordered 3 adults meal online, we were only going to get 1, because I was dining with kids under 12. My older is 13 and is the autism spectrum, and I have told him we were having steak 🥩 so there is no way I was going to give him chicken fingers. And seriously who serves chicken fingers at a fine dining restaurant. My kids have steak all the time everywhere else. My 6 years old normally eats a variety of seafood as well and we already expressed that we have no allergies and have no dietary restrictions. The food was a total disappointment, for close to $200 per head,experience the food was not even acceptable. And if you tell us that the food was French and therefore served at bad temperature. Then just explain how the crème brûle was just a mushy liquid served under half caramélisé sugar. This is the only place I did not tip, ever, I hope they get the message! I was very disappointed, we had waited so long and this supposed to be our annual pre Christmas dinner. It left us sad 😢 and disappointed, should have gone back to medieval times, at least their chicken is served hot and the soup is not water, with one tiny shrimp, claiming to be a...