Mr. Puffs — Restaurant in Hamilton

Edit: After talking with a gentlemen from Mr. Puffs, he extended his generosity and service to us. The issue was fixed and the second time back is one to remember. The service was amazing and the food top notch. I have included photos of our second visit. Got Choco-Strawberry, Choco-Bueno and Salted Caramel. Will definitely be coming back!

First Review First time going in and not sure I would return. The wife and I decided to get a 30 box with Cookies n' Cream and Blueberry Cheesecake. I really wish we tried one in store and not wait the 5 minute drive home as they were so over cooked, we ended up throwing out most of them as they were not enjoyable and inedible from how tough they were. The lady dropped a batch into the fryer and then proceeded to talk with her co-worker. About 3-4 minutes later she dropped another batch into the one that was already cooking. Then proceeded to play with them for another couple of minutes and then dropped down the grate. Even the other co-worker mentioned something and then part of them got thrown out. They were so overcooked that they were hollow on the inside not to mention absolutely soaked in oil. Not sure we would try again as that cost us almost $20 and had to throw out so much (roughly 16 out of 30). Not to mention how unfriendly the lady was who dealt with us and the 5 minute wait that ended up being 20 minutes. Very disappointed as our excitement was super high for trying these. Hope others have a...

Just wasted 25 minutes here and left empty handed.

We tried Mr. Puffs a week ago and it was amazing. Thought we’d go in today for a snack and there was only one person ahead of us. I assumed it was a large order as 15 minutes went by and tried to wait patiently. When the previous order was ready 25 minutes later it was indeed large (over 100) so I assumed mine was next. I watched the employee pull out another huge box so I inquired about my order and was told that it was going to be another ten minutes. I was upset and asked why such a wait and was told that the previous person should have called for a large order but didn’t (still don’t know what the second big order was since there are no online orders and there was nobody ahead of me). I told the employee I wanted a refund which I got, and that she should have a) warned me if it was going to be a 35 minute wait (even though there was no lineup) or that she should have served my tiny order and keep the rest of the small orders moving and make the person with the large order who neglected to call ahead wait. Pretty upset about this since the puffs are amazing but I feel like my time was...

Don't go! These are addicting! Be warned that these are so good you may not have self control. You may not be able to stop eating them and next thing you know you will have inhaled an entire dozen. Then what you gonna do....huh? You will warn the others as I am warning you here and now. Don't succumb to the curiosity to try the puff. You aren't for the puff life. Don't let the puff life choose you. Say no to all the delicious toppings and be damned sure whatever happens you don't get your hands on the syringes filled with the ooey......gooey....madness of flavors to inject the innocent puffs full of sin and lust. I must go now to pray the puffs away. Be warned fare consumer......beware the...