Tim Hortons — Restaurant in Hamilton

I did not have a good experience at this location and probably will not go back to this location as the customer service was not the greatest. I asked the employee at the counter about the new app Tim Hortons has. She got a little rude and gave my smart ass remark remark to my question about the app Tim’s Hortons is advertising about. I don’t know what the sign says I’m not on that side of the counter so I can’t help you out. So I read what the sign said to her and proceeded to ask her about this app again. She once again gave me a similar answer well I don’t know I’m not on that side of the counter I don’t know what the sign says so once again I can’t help you out is what this person said. As well is that there appears to be what I think is blood on the entrance to the bathroom door of the men’s washroom that’s what it looks like to me now that’s been there for three days because I go to this Tim Hortons every day and it’s the same Mark in the same place like I said it looks like blood to me which to me is not very sanitary to have blood on a bathroom door in a restaurant. I think this owner may need to retrain some of the staff on customer service skills and also on product knowledge it for the staff doesn’t know about the product that they’re advertising for. It seems to me like the standards of Tim Hortons has went down a lot and it seems like they hire anybody to fill these positions regardless of their customer service skills or attitude towards customers. I will not be returning to this location as on a daily basis at this time I pass by about 10 other Tim Hortons so I’m sure there’s plenty of other ones that would like to...

Just came back from my midnight coffee and donut trips. Older lady messed up my order twice, I order my usual of since the new donuts came up a simple Strawberry & Cream Donut, Large ice water and a medium double double. Lady was very arrogant and didn't to get what common sense was. For the first time I went inside the Tims and ordered. As soon as I paid, BAM wrong donut and my no lid or straw ice water which I asked for to go when I first ordered . Second time around, I used the drive thru, I tried ordering a Double Double and it was horrid. I aswell ordered another water in the drive thru. The coffee tasted burnt, and when I went to ask to exchange donuts for the one I originally asked for the lady just gave me a look when I got to the drive thru window and was all like " didn't I just give you and ice water?" As she did the first time, no lid & no straw. All again while she knew I was in a vehicle. Lady had to ask three times what donut I wanted after I clearly repeated myself 4 times and she still got the donut wrong. Never ordering anything after 1130 at this tims, great day...

One of ur staff used to bully me in highschool and she works here now She will refuse to serve me and asks someone else to go to the counter when im in and she sits there making these stupid nasty faces at me instead of working When she does take my order she usually tells me they have nothin I want and then I'll watch her serve someone else what she told me they had none of She also purposely makes my drinks wrong (I've ordered a mocha icecapp and gotten a vanilla one from her, I've gotten super syrupy drinks from her as well as almost entirely watered down drinks with like almost the entire cup being full of ice, and my absolute favorite; half empty drinks. I'll order a large drink and I'll literally get the amount of liquid that's in a small. All because she dosent like me. You guys need better staff BC that's actually pathetic I've also overheard her talking about me to her co-workers and pointing me out and then giggling. It's insane that she's an adult and still bullies people while working LMFAO Hope u find better staff that can at...