BNA Brewing Kelowna — Restaurant in Kelowna

Top Tier Redemption: Wait for it My girlfriend and I went to the BNA on Saturday, got in just before it got crazy busy, its our second time there, (we aren't from Kelowna, small town outside kamloops) so city life is exciting to us! First I read on the drink menu Don't Lose Your Dinosaur! And I was baffled hahaha I had to give it a go, the waitress let me try a sample before I ordered a glass, thought that was cool We started with the wonton nachos, what we got our first time months ago, so glad they are still on the menu so damn good to share We both decided to get the rib eye steak both medium rare, Excited and starving we waited and chatted away, the atmosphere was thriving with fun, loud but not too loud, we could hear eachother but not the tables near us, im not sure how it went so well being so loud but it was working for everyone! Then the steaks arrived looking good! But then as we are digging in, my girl has a few bites and the steak is a little too rare for her, comparing to mine yea it unfortunately was a noticeable difference between our same two dinners When the waitress stopped back over we let her know, my girl almost too shy to say anything From here on out the customer service was absolutely excellent, the waitress apologized and offered some fries, a young man came over and apologized aswell, he brought the delicious fries to munch on while they prepared a new dinner for my dear, it came out quite quickly and it was damn perfect! The girl that brought the steak apologized and guaranteed it was right this time and she was spot on! The waitress stopped by again soon after and with our mouths full it was 👌 Everyone, just about the whole team accommodated us excellently, the team here was genuine and honest, assertive and knew exactly what happened and how to fix it We get it, things happen, this one slipped by the crazy busy chefs a lil too rare, but when the dish was returned they quickly and efficiently made my dear a brand new dinner Top Tier Redemption, this place is rad The team here is excellent, hope they get told this often, gratitude goes a long way! Thanks for the great dinner, I apologize for the book of a review! But im a beginning middle end kind of review, ya gotta know the...

Was in this establishment on Monday June 5th, 2023. It was around 11pm and the place was dead.

Upon arriving, the bartender working was making/serving drinks to other patrons. Totally fine, we were the utmost patient, and in no rush at this point, only happy that a place was open that we could go to.

After taking care of an order , he took another order, and started on making those. This is getting to be around 6-7 minutes of standing there waiting, just to give context. While he is making this order, a girl comes up and orders more drinks, clearly making us wait longer Okay, we thought, still optimistic.

My buddy and I proceed to wait another 5 minutes or more,making this well over 10 minutes to even order a drink here. In which we were clearly not close in being attended to.

Frankly, I normally don't have this much patience and we were in all Aspects willing to wait and polite. It sucks of course, but waiting longer happens and that's life. I can deal with this and understand. What I absolutely do not understand is a bartender in the "service" industry blatantly ignoring and disrespecting (essentially) paying customers. How can you honestly watch us standing directly at your bar for 10-12 minutes and not even acknowledge that we exist.

The gentleman continues to attend to others, promptly add additional items to orders, with no consideration for us. This is a multimillion dollar business, I might suggest hiring people that will protect that. I for one was disgusted and confused at how we were treated. To be clear there was not many people at all and this was 11pm on a Monday night.

With liquor prices so expensive, and tipping increasing as well. When I pay for my drinks and BNA I'm expected to tip the employees, not based on any sort of performance. This is flawed , and was proven here.

Don't ask me to pay 10$ a beer, tax tip, and then not even give me the time of day. Remember, your employees directly effect your bottom line and bad news spreads...

We went because we heard about the bowling alley and wanted to give it a try. I have been to quite a few bowling alleys in a couple cities. This is the only place that charge $45/hr and start their timer based on booking time instead of when you start operating on the machine. We were a couple minutes late and because we had a stroller, we had to wait for the server at the Eatery to go find the fob for the elevator (it was her first time too), walk us to the elevator and let us in. It took awhile so by the time we changed our shoes and started the game, timer was already at 41 min left. We didn’t finish our game, were half way through #7 when time was up and everything shut down on us. I know it’s our fault that we were late to begin with. But overall, the whole experience was really rushed and didn’t have time to really enjoy the game. Environment wise it was pleasant. So for others who requires accessibility accommodation (challenges with stairs), make sure you arrive at least 10-15 minutes early for the server to go talk to someone to figure out what to do and locate the elevator fob, and time to change your shoes and settle in before the timer starts ticking!

Food wise, I think it was okay. We had the BBQ Chicken Wonton Nacho to share during bowling. It came in 6 portions so we each had 1 nacho. I prefer the regular nachos where it’s more finger food for people to munch on and share.

We ordered Sausage Pizza, Pork Roast and Lychee Long Island for my partner, my toddler and I to share. Pizza and risotto (in Pork Roast) was a bit salty. Pork was soft and tender. I like the Long Island though! For 3 items, our bill came to $68.93 before tips.

We were excited when we found out bowling alley was kids friendly. But overall, I wouldn’t go back. Kids need time to bowl, and I prefer a more relaxed bowling environment too. For people without kids and want to have a drink, I can see this being a...