La Diperie Ellis Park Kelowna — Restaurant in Kelowna

We saw on castanet that this place had opened so we were super excited to try it after grabbing a burger next door. We waited in a 5 person line for 20 mins , I ordered a dipped cone with caramel pecan dip , the girl dipped it and it slid off the cone. She did it again, same thing happened. Then she asked me to pick a different dip because the one I chose was too low in the container to dip properly. She still couldn't do it after I changed my flavour as she said the icecream was too soft . I finally just told her she could put it in a cup. It almost melted to liquid before I left the store. I just wanted a dipped cone, definitely won't come back . Service was super slow , ice cream not great , the menu is so huge and overcomplicated the staff can't keep up . Maybe rethink the concept of a dipped ice cream place if you can't dip it and can't actually provide a dipped cone ? The girl was pleasant I felt bad for her she had no idea what to do. I think the strangest part of it was watching the staff try to coat the icecream with spatulas and making a mess instead of just using spoons or ladels ? Ive been a pastry chef for years , im forgiving in hospitality and understanding of hiccups but this was a pretty lame experience by any means....

I don’t even feel like giving 1 star to the service and attitude I got from a young lady today at the shop!! Horrible!!!!! Wouldn’t recommend a single person about going there for anything. I went to get Chocolate tuxedo cheesecake today and the lady at the counter was showing unnecessary attitude to me. First of all I called at the store to ask about the possibility of a delivery to my location. She just kept my call on hold for 7 minutes and cut the call afterwards. Later on when I actually went there to grab cheesecake she was arguing about the availability of it. Then after she said - Am I blind or what? Cz I can’t see the flavour your asking to buy. Whereas the flavour was right there in the refrigerator. I asked her later to heat the cheesecake for 30 seconds and she overheated to 1 Minute, asked me to dine in with that poor quality cheesecake. So I just grabbed myself another fresh piece from the fridge and left the shop. Highly disappointed from the poor service. Please teach your staff about the stuff you make, the stuff...

so I ordered on April 2nd, I ordered a cheese cake for pick up at 6. I called the store to see if my order was ready to be picked up, I was informed that they didn't not have any cheese cakes for a few day, I don't understand why I was able to order an item that was not in stock, so I asked for a refund, the employee working said he couldn't refund my credit card and that I would have to go to the store for a cash refund, I asked for it to be a refund on my card since that is how I paid, so the employee had to call the manager and I had to call back in ten minutes, so I called back and was told it would be refund that was 17 days ago, so last Sunday I called again the employee did the same thing called there manager and said the same thing. And I still have not gotten a refund. The customer service is terrible. The management terrible. Why can I not get a refund I have had to call multiple times, wasting my time. What a...