Boston Pizza — Restaurant in Kelowna

Charmi was such a thoughtful and observant server, providing beyond exceptional service to a caliber I have not experienced in a long time.

The little things go a long way, and boy did Charmi adopt that mindset. When ordering drinks we initially mentioned we were parched from moving all day so she went ahead and brought a full jug of water to the table so we could chug our glasses and help ourselves to more. That’s beyond thoughtful as most servers don’t provide a jug and you are often left thirsty waiting with an empty glass of water.

Next, she was an all-star with the menu. She successfully sold us on the $8 off the double order of wings, which we tried the buffalo ranch and the sweet Thai honey garlic (both were stupidly delicious and so fresh). Then, when the three of us at the table couldn’t come to terms on one pizza, she mentioned a pizza flight where we could each get our own mini pizza catered precisely to our desired tastes. I’ve been to BP a lot and never even heard of this option!!

Next was the thought put into bringing the food out. We had ordered a mixture of dishes to all share 3 ways equally and rather than sending all the items out at once (where usually an easier to make dish sits getting cold while the rest of the food gets fired) she brought out all the food once it was ready so we got it piping hot. Not to mention the food came out perfect! Visually perfect and tasting perfect. It was beyond delectable and hit the spot!

Next, was the due diligence with asking right when ordering the drinks how we as a table were paying. We loved this as it settled a playful argument of who was taking the bill. We simply said, split it 3 ways, we each take 33%. Small, but went a long way with us! In addition, the drinks came immediately! My girlfriend had purchased a unicorn lemonade, and the second Charmi left our table and turned the corner she basically respawned with the drink in her hand. It was instantaneously fast. Shout out to the bartender and to Charmi for that synergy.

The bathrooms were ultra clean. Always a nice touch that goes super far!

Next, Charmi checked us on regularly. Multiple table touches, to ensure we had all utensils, enough napkins, refilled drinks, we truly felt like the most important people in that building with top notch service.

Finally, and the cherry on top of the trip, as we had mentioned we spent the whole day moving, which location-wise was right across the street, as we left and walked back to our new building, we were about to get inside the elevator when we heard “wait, wait, wait”. Thinking it was someone who lived in the building, it was the hostess who found the 3 rings my friend left at the table and she came running down the street after us to ensure we got them back!

Overall this was the best Boston Pizza experience I have ever had. To whoever reads this, I implore you to send this to the General Manager, and ensure the whole team yesterday evening gets the proper pat on the back for their amazing hospitality, cooking, and...

The star awarded was for my dude's meal.

Went for dinner last night. suuuuuper disappointing. My partner knew right away I was bummed, and mentioned how he knows that I never send food back but suggested I do so, it's just my starter, nbd. French onion soup had very little cheese on top of the croustini, and I had a pretty good view, considering it wasn't melted. Soup was cold, and I mean like, barely warm. Specifically French onion, in that its in an earthenware bowl, could and should be pretty well nuclear in temperature. So it's sent back. Gets returned without its side crackers but microwaved to an adequate temp. Then the mains come out. I start by saying aside from his fries, my partner enjoyed his Memphis chicken burger. So at least there's that. I had pointed at the only Hawaiian pie on the downsized menu the server had brought to me (phone had no battery after work, hense no QR code reading) It was odd that there wasn't a regular menu handed over upon request, but chalked it up to being an hour and a half before closing, and assumed that was the "late night menu" When the individual sized pizza arrived, not only was it also cold, but was just ham and pineapple, when I had selected the royal Hawaiian. Asked the server about the misunderstanding, and she said she'd send a manager over. I already felt like a total Karen, but considering we each had two pints and waited with empty glasses both times before being asked if we wanted another round, it was just sorta lame. Finally the mgr comes over, sees we have no bevvys, fixes that then asked what they could do for us. I explained that there was only one Hawaiian-type pizza on that menu, so we know I ordered the royal. My partner had already finished his meal by this point, so to have another pizza made seemed silly. Okay-- closing in on the end of this-- They took the soup off the bill, but just discounted the pizza that I didn't order that was already lamely cold to begin with. We get take out from that joint periodically, but didn't know that we should have just stuck to that. I mean, if we wanted cold food, we would have gone for sushi. When things are messed up that badly, the bill should (if there's a bill aside from drinks at all by that point) reflect that. We won't be going back anytime soon, needless to say. reading reviews here, I see it's not just me, and I'm not sure if I'm more disappointed for me or for them...

Tresses of Discontent: A Bizarre Odyssey at Boston Pizza, Kelowna.

Ah, my compatriots of culinary curiosity, allow me to regale you with a tale that unfolded within the confines of Boston Pizza in Kelowna, Canada. Picture it: a languid afternoon, the sun casting its golden embrace, as I embarked upon a quest to savor the flavors of their legendary BBQ chicken pizza. Alas, dear reader, the gods of gastronomy had other plans, for my adventure took an unexpected twist.

As I laid eyes upon my desired slice of heaven, a disheartening discovery marred my poetic rendezvous. Not one, but two errant hairs, like serpents in the garden of my culinary anticipation, dared to besmirch my pie. In righteous indignation, I raised my voice to the waitress, a muse of mixed accents, hailing from either the wilds of Australia or the sun-kissed lands of South Africa. She, in a gesture of appeasement, pledged to waive the charges for my hirsute-haunted dish.

Yet, my dear comrades, the sting of betrayal lingered like a forgotten lyric in the wind. The audacity of those follicles, daring to nestle betwixt the onions, spoke of a lackadaisical approach to hygiene that would make even the most audacious gonzo journalist quiver. I am left pondering, were these strands evidence of a harried onion cleaner, or a hirsute marauder who scoffs at the very notion of cleanliness?

In the aftermath of this follicular fiasco, I must commend the aforementioned waitress. With the charm of an enigmatic side character from a Hunter S. Thompson tale, she navigated the stormy seas of discontent with a grace that belied her tangled origins. A nod, perhaps, to the eccentric lore of Dr. Gonzo himself.

In conclusion, my fellow seekers of sustenance, while Boston Pizza's promise of a BBQ chicken delight initially beckoned like a siren's call, my escapade was fraught with follicular folly. Let it be known that even amidst the tresses of disillusionment, there was a glimmer of hospitality, much like the oasis of warmth found amidst the chaos of a desert drug-induced escapade.

So, should you find yourself amidst the culinary crossroads of Kelowna, tread with caution, my compatriots, for Boston Pizza may have more than saucy tales to tell. As the good Doctor once said, "Buy the ticket, take the ride," but beware of the hairy twists that might...