Naked Cafe — Restaurant in Kelowna

A Total Disappointment – I Don’t Recommend It

My friend and I went to this vegan café because we’re both vegetarians and were excited to try it. Unfortunately, the experience was disappointing. From the moment we arrived, we tried to be as polite and patient as possible, but the treatment we received didn’t reflect that.

We sat down and waited for 25 minutes without any complaints. During that time, we tried to politely get the waitress’s attention from our table in a discreet and respectful way, but she completely ignored us. Not wanting to bother anyone, we decided to walk over to the counter very kindly, just to ask if we could place our order directly. The response was a blunt “Wait at your table, there are many orders ahead of yours”, which felt odd because there were only three other people in the entire café.

Still keeping calm, we went back to our table and waited another 20 minutes. When it became clear no one was coming, we approached the counter again, remaining as pleasant as possible. The waitress seemed annoyed, and even though we continued to be polite and patient, the response was rude.

When the food finally arrived, it was left without any cutlery and no words were exchanged. There wasn’t even a simple apology for the delay or any kindness at all. By this point, it was clear they didn’t want us there

It’s a shame because the food and coffee were good, and we genuinely wanted to enjoy the experience. But after this, I don’t think we’ll be coming back. If this is your only option because everything else is closed, I’d recommend waiting or finding somewhere else.

We did everything we could to be understanding and polite, but it felt like they just didn’t...

As someone who loves vegan food, and who works only two blocks away, I really wanted to give this establishment a good review. Unfortunately I can’t, as I felt neglected by the staff and disenchanted by the food.

When I arrived at 3:00 pm, I ordered their 1944 burger, which the guy behind the counter said was “hearty” and one of his favourites. I ordered it with a side of fries which cost me over $21.00. He said he’d bring the burger out shortly with water.

After waiting 15 minutes for the water, I went up to the front to ask for it. I then waited another 15 minutes for the burger to come out, and eventually got up to inquire about the wait-time for the burger. I had to get up twice to solicit basic service.

The same person who brought me my water, addressed my concern regarding the half hour wait for the burger. She seemed really nice and wanted to help. After another 5 minutes she came out with something that resembled an anemic McDonald’s burger, and asked if there was anything else I needed. After seeing the burger, what I really needed was my time and my money back. However my reflexive politeness got in my way, and I thanked her for bringing it to me.

In terms of the taste, the fries were those skinny McDonald's-type string fries. I left most of them on the plate. The burger was underwhelming for something that cost 20 bucks. It also didn’t have the stack of sprouts or vegetables that are advertised in photos online. I wish I had taken a photo of it to share!

This experience was really unfortunate. It robbed me of time, money, and enthusiasm for vegan food. I think I’m going to save my money for groceries and make my own vegan food. I’ll probably eat...

Update: The Naked Cafe contacted us and a group of wonderful, friendly and bubbly young ladies personally delivered our order and turned things around. The spread was very impressive and diverse - nothing you would normally get as a catering order. It was quite extensive, delicious and of a high quality. Everyone who visited commented on the spread! I would highly recommend The Naked Cafe to anyone in the area looking for a quality, beautifully organized spread of delicious, healthy sandwiches, fruits, vegetables, crackers and cheeses!

We recently contacted the Naked Cafe 10 days in advance of an event to put in a catering order and were extremely excited to try items from their Handful and Grazing menus! That being said, we unfortunately found the cafe to be unresponsive. We didn't receive order acknowledgement via email after 48 hours and put in a call to follow up as we expected it could have been lost in the shuffle; spoke with the General Manager - Mike, whom indicated he would look for the email and give us a call back to confirm the same day. Unfortunately we did not receive a call so we called back 24 hours later and spoke to a kind lady who mentioned Mike would give us a call - still no call another 24 hours later. Via phone, we shared that we were happy to consider other options if the Naked Cafe was too busy as we know it's a busy time of year and we just wanted to ensure we had a catering order in place for our small event. Sadly, we've still not received contact from the Naked Cafe after 4+ days. I have given two stars as I didn't get the chance to try their fare, so this rating is based purely around...