Frankie We Salute You! — Restaurant in Kelowna

On October 7 we went to Frankie We Salute You. We ordered takeout because my girlfriend didn't have her vaccine documents with her (only her QR code from Europe). The older lady (I'm assuming was the manager) told us that she needed the papers that she got when she ENTERED Canada. My girlfriend did not get any documents when she entered Canada. After we sat down to wait for our takeout order, I decided that I should make sure what specific documents the manager was checking, so that we could try to find out how to get them. In my thought was that if she's checking for something she should know what it is, so that we can have it for next time we visit this place and other establishments in the future. Unfortunately she answered extremely RUDELY, at time arguing that she knows this is required because she "is very close" with someone from Interior Health. Well this is contradictory because she also said that she didn't know what these documents looked like or what they were. I'm also thinking she was lying because there is no such document(s) that my girlfriend received when she came into Canada (and she arrived just days prior). Also Interior Health doesn't determine what are the entry requirements into the country for the federal government. At this point she was already raising her voice and treating me like I'm some sort of idiot even though I'm just trying to understand what she needs from patrons. So I just ignored her. We got our takeout food from another staff member, who was lovely. The wrap and fries (lunch special) were great, as were the strawberry+mint drinks. I only wish that if the lady didn't know the specifics she could just say so, or be polite about it instead of acting so condescending to an already paying customer. I would note that it seems like she was in the process of training or hiring another person, who would've seen this whole interaction. This is not the kind of example she should show for other new or prospective staff. I understand FWSY is a vegan restaurant, and we love it because of that, and we would 100% come back again. But the behaviour of this person needs to be fixed. I would hope that for a kind establishment (vegan) they are also kind to...

I did write a review prior, and the Owner responded that I needed rethink my behaviour when I expressed my disappointment in having to give my Credit Card Number in order to secure a reservation. Like all the other negative comments confirmed, she was very rudeand told me she wantedt to "educate me" on how to use the app. I have been working on a computer since since 1977 and I am very comfortable using all reservation apps. I did not need to be educated and found her "Customer Service" sadly non-exisitent. She also told me that quote "Her Customers DO NOT dictate how she runs her restaurant". It is pretty evident that she feels that way after all the "1 STAR" reviews I have read. This very ill-educated woman regarding the Customer Service Industry, needs to take serious look at her behaviour and confrontation skills and spend some $$ on taking courses to help improve her Customer Service experiences/and customers experiences with her. Courses I have taken include 3 month intensive course called "Achieving Extraordinary Customer Experiences" It is painfully obvious that when a customer expresses their opinion, the last thing you do under any circumstances is try to inflame your customer. Thinking before speaking, is evidently not one of her strongest skills. Please do not Respond to me. I am disinterested in anything you might have to say. You said it all several months ago and it was definitely enough for myself, and clearly a number of your Patrons. Did you know??? That it costs more money for you to lose a customer, than providing excellent customer service. Why??? because it is a fact that for every one customer you are rude to, they will tell "10" other people. Those who have extraordinary Customer experiences will let everyone know how great you restaurant is, and will continue to rave about it long after they've been in it. I wonder how many people you are upset....that never came back? Perhaps you're not as successful as you could have been if you'd been better educated before opening up your...

It is hard for me to be writing a bad review for this restaurant as normally I have wonderful things to say about both the food and the staff. This unfortunately was not the case the last two times I came to the restaurant.

My last experience I found our server was rude and seem annoyed that we needed to order when we did. We rarely saw her and had to wave down other wait staff to get plates cleared and our bill brought to us.

What made me write this review was our experience today. I came to the restaurant with my mother and younger brother for his birthday today. We waited our turn as only one group is allowed Inside at a time to see the host. After we noticed the next group move along we went to step inside. Waiting for my brother and mom to move inside holding the door - a lady in a floral dress (an employee there) came behind me in a rather rude fashion asking us (not so politely to wait outside). We said nothing and stepped outside again.

What bothered me was the 37 degree heat which we waited in patiently, we were then asked to come inside however long later, and were told THEY WERE FULLY BOOKED and did we have a reservation.

Tell me when is it okay to make customers wait in that type of heat when you knew full well you were fully booked the first time we tried to step inside. There was no shade where we were asked to "nicely" stand in line. I got to my vehicle taken aback by the whole situation and thought I would write a review. Looking at the owners responses to previous low reviews made me laugh. Sassy, rude, sarcastic, and in no way an acceptable way to address an already poor review. I attached screenshots in case you need an example.....

Really disgusted as I work in the service industry and the way we were treated today...